About Jurassic Capital

We invest in small B2B software companies. Jurassic has started, scaled, and sold B2B software companies and now, investing and playing an active role in helping founders build the next generation of great software companies!

Jurassic Capital has the privilege to work with, grow, and support ChalkTalk's hiring needs

About ChalkTalk

ChalkTalk is building GitHub Copilot for teacher

s.ChalkTalk uses student assessments to generate digital courseware for every day in the course schedule. Every modular ChalkTalk lesson comes with teaching materials for the teacher; small group work and computer-adaptive practice for students; and progress reports for administrators.

About the Role

We’re looking for an Account Manager who loves building relationships and supporting school district personnel in improving student outcomes. The Implementation Team works directly with school leaders supporting them in onboarding, success planning, data coaching, renewals, and expansion. We are seeking to grow our Implementation Team by adding an Account Manager to the team who can help us continue cultivating, nurturing, and expanding these relationships!

Responsibilities

Be the face of ChalkTalk: Serve as the primary contact for ChalkTalk, managing customer relationships at all stakeholder levels through telephone, email, and in-person meetings to assess and respond to their needs.
Account Growth and Expansion: Take full ownership of small to medium-sized accounts, ensuring not just maintenance but also growth through success planning, implementation, renewal, and expansion.
Data-Driven Decision Making: Interpret data to monitor customer progress and recommend how to improve student outcomes.
Responsive Customer Success: Provide prompt, professional, and empathetic responses to customer inquiries, using data to monitor progress and recommend strategies for improving student scores.
Internal Customer Advocate: Represent the voice of the customer internally, providing regular feedback to product and engineering teams regarding customer needs and preferences.
Training Development and Delivery: Develop and administer teacher and administrator training through webinars and in-person sessions.
Versatile Role Adaptability: Manage a diverse range of responsibilities including invoicing, creating training materials, and developing work processes due to the startup nature of the company.

Qualifications

1+ year of customer support or account management experience with an EdTech company
Great interpersonal skills; lively personality; and can establish close "business friendships" with strangers remotely through phone, webinars, and emails
Self-confident and able to work under pressure to meet customer needs
Ability to work well independently and excel in a fast-paced environment
Comfort and proficiency with multiple digital tools such as Slack, HubSpot, Redash/Django/product platforms, Notion, and GoogleSuite.
Willingness to travel 10- 20% of the time throughout the year and 75% of the time from August to mid-September for in-person trainings and onboardings.
Experience working in a startup environment
Previous experience as a teacher or school administrator (preferred)

Why work at ChalkTalk?

Mission: You want to help provide the best education possible to everyone on the planet.

Impact: In just 15 weeks, districts that bought ChalkTalk saw their students experience 2–6X MORE GROWTH ON OFFICIAL STATE TESTS compared to their peers who received 52 weeks of traditional classroom instruction. Big impact with vulnerable student populations.
Growth: Company has consistently grown, increasing revenue by double or more each year since 2019 and has 10 the largest 100 school districts in the US as customers.

Awards

2020: Top 10 finalist out of 700+ companies at ASU+
GSV Cup.
2021: Winner of FETC’s Best in EdTech alongside Microsoft & Lego.
2022: Winner of EdTech Week’s EdTech Cup in NYC.
2023: “North America EdTech 200” by HolonIQ.
2024: “The World’s Top EdTech Companies” by TIME Magazine & StatistaAccelerators: AWS EdStart, OnRamp Education Accelerator, and Entrepreneurs Roundtable Accelerator (ERA) NYCCompetitive Compensation: Competitive salary, commission and equity offers

Benefits:

Health, dental, and vision insurance. Unlimited PTO. 3-6 free counseling appointments through our EAP

Twice-a-year in-person retreats and remote-first culture

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Account Manager for ChalkTalk