About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

MetroPlusHealth seeks an Instructional Designer who has a passion for creating engaging, innovative, and effective learning solutions. The individual in this role will provide leadership and support for the development of the learning curriculum via different mediums. These mediums may include, but are not limited to, e-learning, in class learning, presentations, etc.

Job Description

Use sound instructional principles to design, develop, and implement high-quality, engaging learning experiences including eLearning, micro-learning, mobile learning, video, podcasts, in-classroom learning, and blended learning.
Identify performance, skills, knowledge, information, and attitude gaps of a targeted audience to create, select and/or suggest learning experience to fill such gaps.
Create storyboards, scripts, multimedia, narration, graphics, games, animations, and interactive simulations.
Responsible for video production and post-production audio and video editing.
Curate content that supports the learning needs of all employees
Provide technical leadership in the support and optimization of MetroPlusHealth enterprise-wide learning management system (LMS).
Participate in the needs assessment, design, and development of product, and/or role-specific curriculum roadmaps.
Provide thought leadership on learning best practices and demonstrate strong interpersonal skills
Continually research and appraise new technologies or other media to enhance our training capabilities.
All other tasks as assigned by Director of T&D or his/her designee

Minimum Qualifications

Bachelor’s Degree in instructional technology, educational technology, distance education, computer sciences, organizational development, digital media, graphic design, or related field required.
Master’s Degree preferred.
5-8 years of instructional design qualifications with a strong level of technical and creative design knowledge
Ability to develop and write training content.
Demonstrated expertise with Articulate 360 (including Storyline and Rise) or other authoring tools provide samples of work.
Experience in learning solution architecture experience
Good visual design skills and the ability to storyboard.
Knowledge of Learning Management Systems (LMS) capabilities and limitations
Proven experience in video production using audio/video production equipment and software to create high-quality, compelling video-based learning experiences.
Microsoft products (PowerPoint, Word, and Excel) and eLearning authoring tools
Must be able to manage projects from conception to completion

Professional Competencies

Integrity and Trust
Customer Focus
Functional/Technical skills
Written/Oral Communication
Attention to detail and accuracy
Strong problem solving and critical thinking skills
Organized professional able to work effectively alone and as a part of a broader team
Passionate about creating great interactive learning

NYC Health + Hospitals

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Instructional Designer