Job Description & Responsibilities:

Supporting customer onboarding and launch
Account Management to grow accounts, obtain renewals and upsells
Monitoring customer programs and making improvements using KPIs
Handling customer questions
Proactively reaching out to customers with program recommendations and solutions
QBR presentations to improve and develop mentoring programs
Generating success stories by building successful relationships with customers
Key goal: Retaining and growing customer accounts

Requirements:

2+ years of customer success experience in a SaaS company - E-Learning/EdTech experience preferred but not required
Teaching experience preferred
Implementation or project management experience preferred
Knowledge about personal and professional development preferred
Experience working with internal teams as well as external customers
Ability to act as a consultant for a client
Excellent problem-solving skills
Naturally self-driven and results-oriented
Enjoy working in a high-growth, dynamic company environment
Must have excellent written and verbal communication skills
Candidate should reside in the Chicago land area

Why Qooper:

Qooper provides professional development, mentoring, coaching and training software as a service (B2B, SaaS) for companies such as Northwell Health, Davita, VF Corporation, and Matthews International to run employee onboarding, development and retention initiatives.

We're a VC funded, rapidly growing company scaling to be the global leader in people development.

Perks and benefits include health and dental insurance, 401K, life insurance, unlimited PTO and off for all major US holidays, a flexible hybrid work environment, MAC computer, company happy hours and events.

If you're looking to consultatively and ambitiously sell a solution you believe in, be on the winning team and grow in a collaborative environment, we look forward to meeting you.

Qooper Mentoring Software

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Customer Success Manager