To learn more about our team and office culture in England (UK), visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/
The team’s role is to deploy and maintain the infrastructure where our Products live. The main purpose is to get product features from code developed by the Development teams and transform it into infrastructure so our customers can ultimately use it, while keeping this infrastructure secure and updated. They play a pivotal role in providing deployment and support for infrastructure hosted in Azure and AWS cloud. This ranges from creating infrastructure diagrams to writing infrastructure as code and deploying pipelines for applications. Additionally they provide 24/7/365 support managing single servers to huge clusters of servers for a wide range of customers dealing with practically every team in the business to get a customer’s dream out to production.
Responsibilities:
- Manage and maintain environments to ensure high availability and security.
- Design and implement CI/CD pipelines to automate software delivery.
- Monitor and troubleshoot system performance issues, using observability tools like Prometheus, Grafana, or Datadog.
- Collaborate with development teams to align infrastructure efforts with project needs and timelines.
- Build and maintain infrastructure as code (IaC) solutions using tools like Terraform
- Manage AWS/Azure services, including ECS/Container Apps, S3/blob storage etc
- Participate in incident response, conducting root cause analysis and post-incident reviews.
- Automate manual tasks to improve operational efficiency and reduce technical debt.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years equivalent work experience in SRE, DevOps, or infrastructure management may substitute for formal education.
- CI/CD Workflows: Expertise in designing and maintaining automated pipelines for continuous delivery.
- AWS or Azure Cloud Expertise: Strong knowledge of AWS/Azure services,
- Infrastructure-as-Code: Proficiency in Terraform, Ansible, or similar tools.
- Monitoring and Observability: Experience with Prometheus, Grafana, Datadog, or other observability platforms.
- Automation and Scripting: Proficiency in Python, Bash, or other scripting languages to automate tasks.
- Incident Management: Ability to lead incident response efforts and conduct root cause analysis.
- Collaboration and Communication: Strong interpersonal skills to work effectively across teams and with stakeholders.
