Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position. To be successful in this role, an Account Manager must have the ability to connect and engage with customers. This role does not have managerial responsibilities.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best.
Major responsibilities include, but are not limited to:
- Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.
- Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.
- Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.
- Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.
- Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.
- Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs.
Required Qualifications:
- Bachelor’s Degree, or equivalent combination of education and experience.
- Knowledge of MS Office and Google Suite.
- Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.
Preferred Qualifications:
- Previous sales experience
- Experience with Salesforce as a CRM
- Previous Higher Education experience
Salary: $50,000- $55,000
Exemption Status: Exempt
Physical Requirements: Requires periods of close concentration; must be able to multi-task and concentrate in noisy/busy environment. Must be able to sit for long periods of time . Must be able to travel occasionally; 2-4 times a year. Must be able to work overtime - more than 40 hours a week as needed.
This is a hybrid position that requires being in the Hamilton, NJ office 2-3 days per week.
Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
- Competitive pay and bonus plan
- Generous Health Benefits (Medical, Dental, Vision)
- Contributions to your 401k retirement account through Fidelity
- Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
- Employee Assistance Program, Education Assistance Program
- 100% employer-paid life and AD&D insurance
- And much more!
Macmillan Learning is a privately-held, family-owned company that inspires what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visitmacmillanlearning.com, join ourMacmillan Community, stay connected to ourLearning Stories blogs, or see us onLinkedIn,Facebook, orX. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
