The Manager of Site-Based Learning serves as the central point of contact and institutional voice for Capella University site-based learning experiences. The Manager collaborates with site-based learning school leaders responsible for practicum, field experience, practice immersion, internships, and other on-site learning experiences to align school and university operations and improve efficiency.
The Manager, Site Based Learning (SBL) will oversee the SBL Associate Managers and play a pivotal role in shaping and executing the strategic vision for the SBL department. This position is responsible for ensuring that all team members are supported, have clear expectations, and follow standardized processes for data collection and management to drive data-driven decisions and efforts. The SBL Manager will foster a culture of inclusivity and equity, develop people leaders, and build strong relationships across the university to ensure effective collaboration.
This position is expected to be hybrid, onsite 2 days a week at our headquarters in Minneapolis, MN.
Key Responsibilities:
- Strategic Vision Implementation: Collaborate with the Director to create and implement the strategic vision for the SBL department.
- Team Management: Oversee SBL Associate Managers, providing support, guidance, and clear expectations.
- Process Standardization: Develop and enforce standardized processes for data collection and management.
- Data-Driven Decisions: Utilize data to inform and drive departmental decisions and initiatives.
- Leadership Development: Mentor and develop people leaders within the team.
- Inclusivity and Equity: Promote a team culture that values inclusivity and equity.
- Communication: Maintain strong communication channels within the team and with other departments.
- Organization: Ensure organized and efficient operations within the SBL department.
- Relationship Development: Build and maintain strong relationships across the university to foster collaboration.
Team Responsibilities:
- Student Support/Coaching: Provide individualized support to students in procuring SBL sites, understanding program requirements, and navigating their SBL journey. Serve as part of the student’s motivation and support system.
- Site-Based Learning Processes: Facilitate all elements of the SBL journey for students and external/internal stakeholders.
- Liaison Role: Act as a bridge between the university, students, and external partners to ensure effective communication and collaboration.
- Record Keeping: Maintain accurate records of student interactions and progress.
- Training and Resources: Develop and deliver training sessions and resources to help students succeed in their SBL programs.
- Communication: Maintain and document regular communication with students through various modalities (e.g., email, phone, virtual meetings) to provide ongoing support and address any concerns.
- Collaboration: Partner with academic advising, career centers, faculty, and other academic leadership to ensure a cohesive support system for students and to support student success.
- Escalation Management: Handle highly escalated student issues with professionalism and empathy while providing appropriate interventions and resources.
- Workflow Management: Maintain and implement workflows, processes, and system configuration.
- Test Kit Operations: Manage inventory, pack and unpack test kits, and prepare for shipping to learners or off-site events.
Key Performance Indicators (KPIs) for the Site-Based Learning (SBL) team include:
- Student Satisfaction: Measure student satisfaction with the SBL programs through surveys and feedback forms.
- Site Placement Rate: Track the percentage of students successfully procuring SBL sites within a specified timeframe.
- Program Completion Rate: Monitor the percentage of students who complete their SBL program requirements on time.
- Engagement Levels: Assess student engagement through participation rates in training sessions, workshops, and other SBL activities.
- Data Accuracy: Ensure the accuracy and completeness of records related to student interactions and progress.
- Response Time: Measure the average response time to students, internal and external customer inquiries and issues.
- Training Effectiveness: Assess the effectiveness of training sessions and resources provided to students, the SBL team, SBL site supervisors/preceptors, and/or academic partners.
- Issue Resolution: Monitor the resolution rate and time taken to handle escalated student issues.
- Resource Utilization: Evaluate the efficient use of resources, including budget and materials, to support SBL initiatives.
- Compliance and Regulatory: Ensure all SBL activities comply with university policies and external regulations.
Job Skills:
Work Experience:
- Minimum of 5 years of experience in a managerial role, preferably in an educational settingrequired.
Education:
- Bachelor’s degree in Education, Management, Counseling, Nursing, Psychology or a related fieldrequired. Master’s degree preferred.
- All degrees must be conferred from an institution accredited by an accrediting agency recognized by the U.S. Department of Education.
Other
- Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
- Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
- If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
- Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
- Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
- Able to access information using a computer.
- Other essential functions and marginal job functions are subject to modification.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$82,800.00 - $124,200.00 - Salary
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
