Program Engagement Specialist, Credentials

POSITION SUMMARY

The Credentials Program Specialist is responsible for driving program growth, fostering community engagement, and ensuring learner success within our professional credentials programs. This role combines strategic market analysis, community development, and program support to enhance the effectiveness and reach of our credential offerings. The position requires a deep understanding of the K-12 education landscape and strong analytical capabilities to drive data-informed decision-making.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Program Growth & Market Intelligence (40%)

• Conduct comprehensive educational landscape analyses to identify emerging needs in credential programs
• Research state-specific educational technology trends and policy developments
• Compile market intelligence reports on credential adoption patterns
• Analyze district implementation data to identify successful program elements
• Generate district spotlight reports highlighting program impacts

Program Engagement & Community Development (30%)

• Support and enhance CONNECT communities for credential holders
• Facilitate knowledge sharing between program participants
• Coordinate with Partner Organizations to optimize program delivery
• Document and share success stories and best practices
• Maintain engagement metrics and community health indicators

Learner Success & Program Support (30%)

• Monitor and support credential completion rates
• Track district engagement during and after program implementation
• Provide data-driven recommendations for program improvements
• Support program launches and special initiatives
• Generate impact reports demonstrating program value

SALARY: $70,000.00 to $75,000.00
LOCATION: Hybrid (one day per week onsite)

Knowledge

• Deep understanding of K-12 education landscape
• Knowledge of educational technology trends and implementation
• Proficiency in Salesforce reporting and dashboard design (novice level)
• Expertise in learning management systems, specifically Desire to Learn (D2L)
• Advanced knowledge of spreadsheets and formulas for data collection and analysis

Skills and Abilities

• Outstanding written and verbal communication abilities
• Strong analytical and data interpretation skills
• Proven project management capabilities
• Ability to build and maintain community relationships
• Proficiency in Google Suite and Microsoft Suite applications
• Excellence in data analysis and reporting

Experience

• Bachelor's degree in Education, Educational Technology, or related field required
• 3+ years experience in educational program management
• Master's degree in Education or related field preferred
• Experience with educational credentials or certification programs preferred
• Background in program scaling or expansion initiatives preferred
• Experience with community building and engagement preferred

WORK ENVIRONMENT

• Normal demands associated with a deadline-drive office environment.
• The noise level is generally quiet to moderate.
• Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

PHYSICAL DEMANDS

• Ability to remain at a desk for extended periods of time.
• Ability to communicate and exchange information with others.
• Ability to move about to coordinate work in areas of varying heights.
• Ability to perceive and inspect records in a document management system.
• Ability to operate general office equipment.
• Ability to travel to off-site meetings.
• Ability to lift, carry, move, or position objects weighing up to 10 pounds.