Program Manager, Training & Enablement
Remote (US Only)
Training & Enablement – Training & Enablement /
Full-time /
Remote
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.
Who You Are
Brightwheel is seeking a Program Manager, Training & Enablement to join the Internal Enablement team. As a seasoned training professional, you thrive on cultivating success within teams. You possess a wealth of experience in training methodologies, honed through years of practice in high-growth tech environments. Your passion lies in setting ambitious goals for your team, guiding them towards excellence, and witnessing tangible improvements in performance metrics. You are adept at identifying training needs through a metrics-driven approach and excel in developing scalable training programs tailored to specific roles. Your managerial prowess is evident in your ability to nurture talent, foster growth, and instill a culture of continuous improvement within your team. You are committed to supporting the effectiveness of customer success teams, ensuring seamless onboarding, engagement, and support for our customers.
What You’ll Do
- Establish and expand the Growth/Upsell enablement function, defining clear goals and operational cadences for the team, aligning training initiatives with business objectives.
- Partner with the Leadership team to develop comprehensive training curriculum and corresponding materials to support new product and process introductions, and build out our learning management system
- Facilitate trainings as needed (ICs and/or Managers) and deliver 1:1 coaching and support to accelerate rep development and help them stay on process
- Utilize data analysis to track and analyze performance metrics across the upsell team(s), identifying areas for improvement and opportunities for targeted training interventions.
- Continuously measure and evaluate the effectiveness of training programs, correlating improvements in output metrics with training initiatives.
- Harness the power of AI coaching tools and performance monitoring platforms to enhance the effectiveness of training programs for customer-facing teams.
- Provide regular feedback to sales management and sales operations to uplevel our systems, script and hiring processes
Qualifications, Skills, & Abilities
- 3-5 years of experience as a trainer or manager in a high-growth tech environment, with a proven track record of delivering impactful training programs.
- Demonstrated ability to build a high-impact program from scratch; Not only experience running a pre-built program.
- Expertise in various learning methodologies and approaches, with experience designing programs using an LMS (Learning Management System) a plus.
- Experience with training customer-facing teams with a track record of successful results
- Strong data analysis skills, capable of interpreting performance metrics and leveraging insights to drive training strategies.
- Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts and ideas.
- Strategic thinker with the ability to develop and execute scalable training programs that align with organizational objectives.
- Proven ability to collaborate cross-functionally and influence stakeholders at various levels of the organization.
- Familiarity with AI coaching tools and performance monitoring platforms is a plus.
- Additional qualifications such as certifications in training methodologies or customer success management are desirable.
$83,500 - $115,000 a year
Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.
For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.
In addition to equity, our annual cash compensation for this role is an annual salary range of $65,000-$90,000, with an additional variable range of $18,500-$25,000. The total on-target earnings range per year is ($83,500-$115,000) and is uncapped.
Equity & Ownership:
We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.
Premium Benefits & Wellness Support:
We want our team members and their families to thrive. We support this through:
--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
--Generous Paid Parental Leave for growing families
--Flexible Paid Time Off (PTO) to recharge and relax
--401(k) Enrollment to help you plan for the future
--Monthly Wellness & Productivity Stipend to support your well-being
Work-Life Flexibility:
We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
