Fast Facts
NWEA is seeking a Senior Account Manager to manage and grow relationships with existing customers, enhance customer satisfaction, and drive revenue growth through the strategic engagement of NWEA products and services.
Responsibilities: This role involves serving as the primary account contact for existing customers, ensuring customer loyalty, achieving renewal targets, conducting webinars, and efficiently managing customer data using Salesforce.
Skills: Candidates should possess excellent relationship-building skills, strong communication and presentation abilities, and familiarity with Salesforce and NWEA products and services.
Qualifications: A minimum of a bachelor's degree in education, business, or a related field along with 3+ years of account management experience is required, with prior selling experience in the educational market preferred.
Location: This position is remote, specifically for the Great Lakes Region of the US.
Compensation: $90000 - $95000 / Annually
NWEA® is a division of HMH that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit NWEA.org to learn more.
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com
Job Title:Senior Account Manager
Location: Remote – Great Lakes Region
What you’ll do:
The Senior Account Manager is responsible for managing and growing existing NWEA customers by building long-term relationships with schools and districts. As the primary account owner, this role focuses on customer retention, satisfaction, and revenue growth by expanding the use of NWEA products and services to support student learning.
Working as part of the regional team, the Senior Account Manager collaborates closely with Account Executives and Partner Success Managers, who are responsible for acquiring new partners. This role requires responsiveness, active listening, and strategic engagement to enhance customer loyalty and maximize the value of NWEA solutions.
Responsibilities
- Be the primary account contact for a portfolio of existing customers.
- Ensure customer loyalty and satisfaction for retention through proactive outreach. Establish customer communication strategy to uncover needs and resolve issues.
- Achieve renewal and expansion targets as defined by the regional objectives.
- Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
- Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
- Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner’s unique needs.
- Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
- Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
- Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services. Keep data accurate, up to date and comprehensive. Use Salesforce for customer and pipeline reports and to drive activity.
- Present price and terms in accordance with standard procedures and/or contractual requirements. Accurately process and schedule partner transactions including quotes and orders.
- Travel as needed for internal and external meetings and events, up to 50%.
What you’ll need:
- Minimum bachelor’s degree in education, business or a related field required.
- 3+ years of Account Management experience with proven track record of success and attainment of goal.
- Selling experience into the educational market helpful, with demonstrated effective communication and presentation.
- Excellent relationship building skills, with a desire to create a positive experience.
- Experience with NWEA products, services, and implementation preferred.
- Working knowledge of Salesforce.
- Understanding of K-12 education industry and assessment methods desired.
Benefits and Salary Range
Salary Range: $90-$95K + uncapped commissions
Our culture & benefits: https://careers.hmhco.com/culture_benefits
The application window for this position is anticipated to close on 2/29/25. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.
HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.
