The role:

  • We are looking for a School Engagement Manager to join our Onboarding and Engagement team. 
  • Reporting to our Manager of Customer Success, you will partner closely with our Strategic CSMs to build and strengthen relationships with some of the largest school districts in the country.
  • You’ll focus on prioritized schools within these large districts to drive school production adoption, build relationships with school stakeholders, connect district goals to individual school use, and share user feedback with internal stakeholders.
  • You’ll help prioritize outreach and create scalable strategies that deliver results within prioritized schools.
  • You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion with individual school buyers.
  • You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
  • Through your partnership with schools, your customers will see Newsela as a trusted advisor and thought leader.

 

Why you’ll love this role:

As part of our growing Customer Experience team, you’ll have the opportunity to get exposure to working with Enterprise and Mid-Market districts. You will have the opportunity to collaborate with other team members and learn about all aspects of managing centralized and decentralized subscriptions and how to build an effective partnership based on outcomes. In this role, you get to go deep and work closely with the end users of our product. You will get to truly understand school and district needs and guide them to use Newsela to accomplish meaningful student engagement. Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.

 

  • Build Newsela Advocates
    • You will identify champions at school level buildings
    • You will identify candidates and achieve NCE completion targets
    • You will continuously monitors data and client health metrics to proactively assess progress toward achieving set success criteria to ensure they are implemented with fidelity
    • You will surface insights to district’s leaders to demonstrate how Newsela can support achievement of their goals 
    • You will ask appropriate discovery questions to uncover client’s goals
  • Leverage Curricular Knowledge / Regional Best Practice
    • You will make the connection between what is happening in schools and partners with Enterprise CSMs to make the connect to the buyer in support of their Newsela Success Criteria being achieved
    • You will mobilize school-level stakeholders to serve as Newsela champions in their school building in order to effectively scale teacher activation across the district.
    • You will continuously self-educate about Newsela’s product, content and the K-12 landscape with a focus on ensuring clients are receiving value from our products
  • Book of Business Management 
    • You will leverage CSM and seller insights in combination with data to identify targets to ongoing engagement
    • You will identify stakeholders at the school level and cultivates and build relationships with school stakeholders (including principals, AP’s and coaches)
    • You will partner with regional seller to identify and build advocates at the school level needed for retention and expansion

  • Monitor Client Health
    • Continuously monitors data and client health metrics to proactively assess progress toward achieving set success criteria to ensure they are implemented with fidelity

  • Identify Risk
    • You will identify risk to Enterprise CSM and Regional seller if schools goal perception is in conflict with district’s goals.  
    • You will identify detractors to district wide adoption and implementation and work to change perceptions/reposition value of Newsela.  
    • You will identify gaps to education and adoption, and share feedback with the Enterprise CSM for your region to leverage school level gaps to district admin and provide recommendations to PD plans to address gaps
    • You will leverage data and customer team insights

Why you’re a great fit:

  • You have 3+ years of teaching experience 
  • You have experience in the education field, either working in district or partnering with districts at previous companies. 
  • You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
  • You are a self-starter who thrives in a fast-paced environment 
  • Education: Bachelor’s degree preferred. 
  • Gainsight and Salesforce (SFDC) experience is a plus.

Compensation: 

  • Base salary: $65,000 - $70,000.
  • Total compensation for this role also includes incentive stock options and benefits. 

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