Order & Billing Specialist

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We Impact Lives Through Purpose-Driven Work in A People First Culture 

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs. 

WHAT YOU'LL DO  

As an Order and Billing Specialist for NCLEX Services at Ascend Learning, you will support ATI clients by managing B2B client relationships and providing sales support within your region. You will oversee day-to-day relations and account maintenance for clients using our post-graduate products and services, ensuring they receive accurate account information and pricing. Acting as a trusted adviser, you will facilitate the deal process by liaising with departments such as revenue, sales operations, legal, and pricing to resolve complex contract issues  

WHERE YOU’LL WORK  

This position will work a hybrid schedule from our Leawood, KS office. Fully remote considered for the highly qualified candidate. 

HOW YOU’LL SPEND YOUR TIME 

• Cultivate internal relationships with all levels of the sales organization. 

• Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel. 

• Serve as the trusted adviser to Sales on specified Deal and Quote related matters. 

• Work as the primary liaison between multiple groups, such as revenue, sales ops, legal, pricing, to help facilitate the deal process. 

• Answers questions regarding products, pricing, and proof of delivery. 

• Works with the appropriate internal department to process invoices, quotes, returns, and credit card payments. 

• Collaborate with sales / contract administration / finance to identify acceptable solutions, resolve complex contract issues, and develop solutions in compliance with business practices and policies. 

• Works with the shipping department to expedite or ensure timely delivery of scheduled shipments. 

• Maintain a daily phone shift for a dedicated faculty line, if assigned. 

• Communicates pertinent customer concerns or issues to Sales Personnel. 

• Maintains client information in D365, our Customer Relationship Management tool. 

• Works with our Enterprise Apps team to design and test both user interface and user experience (UX/UI) for new products and processes. 

• Set up and maintain products, pricing, and promotions for new and existing clients. 

• Create client invoices while adhering to special statement handling for specific clients. 

• Maintain and enter monthly billing into billing system. 

• Respond to customer inquiries, accept/enter payments from customers and facilitate customer returns. 

• Input daily activities and orders into CRM, including but not limited to client billings, batching orders. 

• Review and interpret incoming contracts. 

• Analyze quarterly and yearly revenue reports to ensure forecasting accuracy.  

WHAT YOU'LL NEED 

• Bachelor’s degree or equivalent preferred. High school education or equivalent required. 

• 2+ years of experience in account management, a Deal Desk function for a large sales team, customer service, or sales support. 

• Solid understanding and experience with CPQ (configure, price, quote) tools and quote to cash process knowledge 

• Experience using D365 CRM, Experlogix, or comparable CRM/CPQ tools is required 

• Experience with Great Plains, Tableau and Microsoft office proficiency preferred 

• Experience with reporting creation and analysis 

• Self-motivated, critical thinker with prior experience collaborating across Sales, Legal, and Finance 

• Technical aptitude 

• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint 

• Collaborative participation in identifying and suggesting possible resolution in system gaps and processes to better streamline efficient workflow 

• Positive team player and effective communicator with all levels of management and cross-functional organizations 

• Proven organizational skills and time management skills 

• Strong attention to detail 

• Strong verbal and written communication skills 

• Previous leadership experience 

 BENEFITS 

• Flexible and generous paid time off  

• Competitive medical, dental, vision and life insurance  

• 401(k) employer matching program 

• Parental leave 

• Wellness resources 

• Charitable matching program 

• Hybrid work  

• On-site workout facilities (Leawood, Gilbert, Burlington) 

• Community outreach groups 

• Tuition reimbursement 

Fostering A Sense of Belonging 

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

About Ascend Learning 

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. 

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