Position Summary
A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years). Territory includes clients located in South Dakota, North Dakota, New Mexico, Michigan, Minnesota, Montana, Idaho, and Canada.
Essential Tasks
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Travel as necessary to visit clients (~50% travel)
- Other tasks as assigned
Preferred Skills and Experience
- Bachelor’s Degree
- Background in Higher Education – understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
- Strong communication skills and a positive attitude
The pay range for this position is $50,000-58,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
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