Technical Customer Support Specialist (Contractor)
BetterLesson offers a suite of products that support K12 school schedule development. These products require a bidirectional exchange of data between the district and BetterLesson for the purchased product(s) to function. In this role, you will support customers who are exchanging data with BetterLesson for use in a suite of Abl products.
Here are some things you can expect to accomplish in this role:
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Provide timely support to customer issues encountered during the data exchange process, which includes:
- Respond to customer questions about data exchange and data specification via email or virtual meetings
- Perform triage on errors encountered by the data exchange process to identify root causes and provide customers with clear guidance on how to resolve
- Support general customer data exchange progress tracking and escalate risks, issues, and delays to the BetterLesson Data Integration Manager
- Identify trends in customer data exchange issues and document opportunities for improvement to documentation, process, or system investment
- Rapidly onboard to Abl products and quickly familiarize yourself with Abl product data specifications and training materials
- Complete security and data handling training
About You:
- Strong communication skills, with the ability to translate technical concepts and data model complexities to stakeholders at varying levels of technical acumen
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At least 3 years of experience in the K12 education industry
- Experience working in or with District IT preferred
- Experience working in or with K12 Student Information Systems preferred
- General understanding of K12 roster data specifications such as OneRoster
- Strong competencies working with CSV data files and SQL databases to troubleshoot data upload issues
- Advanced troubleshooting skills to translate customer issues and system errors into root cause and resolution guidance for customers
- US-based with the ability to provide support for 9 hours, with general availability from 10 AM - 3 PM, in the contractor’s time-zone Monday - Friday
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Consistently able to respond to customer needs in alignment with the target data exchange SLA:
- Acknowledge in 90 minutes
- Respond or escalate to account scheduling tier 3 lead with context within 1 business day
We Can Offer You:
- Flexible, remote working environment
- Opportunity to work with a dynamic team focused on improving K12 education outcomes
- Competitive compensation of $9,000 per month from March 2025 to June 2025.
About BetterLesson
BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized to meet the needs of all students. Instead of the conventional one-size-fits-all professional development approach, BetterLesson supports educators with differentiated support across the school year -- using a mix of self-directed online courses, remote 1:1 coaching, non-evaluative learning walks, and collaborative in-person and virtual workshops centered around targeted outcomes. All of our learning experiences are powered by the BetterLesson Lab, giving participants a centralized hub to measure outcomes of their learning and district leaders a complete picture of the impact of their professional learning program. We match each educator with a world-class coach and then leverage our technology to suggest research-backed teaching strategies aligned to their area of focus, measure impact on student learning, and improve teaching practice continuously through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.
BetterLesson has raised over $30M of venture capital and grant funding, serves over 400 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at BL.
BetterLesson has raised over $30M of venture capital and grant funding, serves over 400 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at BL.
Our Hiring Process
Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along. If you are interested in becoming a BL K-12 Contractor and don't see any current opening, join our applicant pool and we will be in touch when we have an opening that aligns with your unique expertise.