At Degreed, we’re transforming the way organizations develop, measure, and optimize workforce talent and skills. As a Client Success Director, you will play a pivotal role in ensuring our most strategic and high-value clients realize measurable business impact from their investment in Degreed. Your mission is to drive tangible ROI by aligning Degreed’s solutions with your clients' most critical business objectives—helping them achieve quantifiable outcomes that improve workforce agility, productivity, and retention. This is a high-impact, strategic role that requires deep collaboration across cross-functional teams. You’ll work closely with Sales Key Account Directors, Product, Marketing, and Professional Services teams to ensure clients maximize the value of Degreed. As a Client Success Director, your focus will be on fostering strong executive relationships, driving proactive engagement, and championing client success at the highest levels. If you thrive in a fast-paced, consultative environment, excel at strategic storytelling, and have a track record of delivering business outcomes, this is an opportunity to make a significant impact—both for our clients and the future of workforce learning.
Key Skills:
* Strategic Consulting & Business Accumen – Ability to translate client objectives into actionable strategies that leverage the Degreed platform to deliver measurable business impact and ROI.
* Executive Stakeholder Management – Proven ability to build and maintain trusted relationships with senior leaders, influencing decision-making and strategic direction.
* Cross-Functional Collaboration – Experience working with Sales, Product, Marketing, and Professional Services teams to develop tailored solutions and drive customer success.
* Data-Driven Decision-Making – Strong analytical skills to assess adoption trends, engagement metrics, and business outcomes to inform recommendations.
* Proactive Problem–Solving & Adaptability – Ability to anticipate client needs, identify risks early, and pivot strategies to ensure long-term success.
Key Responsibilities:
* Own strategic client relationships with Degreed’s highest-value accounts, ensuring alignment between client goals and our platform’s capabilities.
* Drive measurable ROI and business outcomes for clients by proactively developing strategies that demonstrate the impact of Degreed on workforce performance and skills development.
* Collaborate with Sales to expand client relationships, identify growth opportunities, and secure renewals/expansions through demonstrated value.
* Lead executive-level conversations, providing tailored insights, success stories, and data-backed recommendations to reinforce the long-term business impact of Degreed.
* Analyze adoption trends and engagement data to surface key insights, mitigate risks, and continuously optimize success strategies.
* Act as the voice of the customer, gathering feedback to influence product enhancements, roadmap priorities, and service improvements.
