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Senior Banner HR Product Support Analyst - REMOTE

  • US
  • Customer Success
  • 5853
  • 0%

Job Description

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

 

Values Rooted in Purpose

 

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.


About the Opportunity

We are seeking a Senior Banner HR Product Support Analyst to join our Global Support Team here at Ellucian. The successful candidate will utilize their strong communication (both verbal & written) and analytical skills to assist the Ellucian Action Line team in providing high quality, front line support for our Banner Human Resources customers. This individual will be responsible for working closely with customers by providing both functional support and basic technical support primarily for their Banner Human Resources/Employee Self Service product issues. The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer. 
Where you will make an impact 

  • Provide in-depth support to Ellucian customers using troubleshooting and problem-solving skills to resolving application issues. 
  • Clearly document issues within Ellucian’s tracking system and follow issue progress through resolution. 
  • Develop effective working relationships with other Ellucian staff. 
  • Work both independently and as an active, contributing member of a team. 
  • Highly organized and able to work on multiple issues at one time. 
  • Candidate will be working hours of East Coast. 
  • Candidate must take their turn with 24/7 support of customers. 
  • Maintain a solid understanding of the Banner Human Resources and Employee Self Service and keep up to date on new functionality  

What you will bring 

  • Strong understanding of the Banner Human Resources/Employee Self Service products (3+ years), including setup/functionality. 
  • Must have strong/proven analytical and troubleshooting skills to effectively address functional and technical issues. 
  • Must be able to analyze and resolve problems quickly. 
  • Excellent communication skills, both verbal and written. Comfortable leading interactive Zoom (Video) sessions and phone calls with customers to troubleshoot problem areas.

What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy– caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities

#LI-DF1
#LI-REMOTE

At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.