Partner Success Manager - New York State

Curriculum Associates • Full-time • Remote (Remote from New York, United States) • $60,750 - $99,750 / year • 4d ago

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

Note: this role is not fully remote.

The Partner Success Manager works on the Partner Success team. They will partner with all teams across our Service department and are responsible for managing our medium- to large-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs.

Why join our team:

The Partner Success Management team is perfect for someone who embraces the concept of “selling through service” and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process.

The impact you'll have:

As one of the first people a new CA customer encounters, you’ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you’ll be an ambassador of CA
You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time
Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products
You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom
You’ll notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation
You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts
You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization
You’ll support new and prospective implementations by retrieving information for proper set-up of accounts
You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team

Who you are:

You have a Bachelor’s degree (Education or Marketing/Business preferred)
You are an active listener with strong communication skills
You have the ability to maintain accuracy and attention to detail in a fast-paced environment
You possess strong organizational and time-management skills, along with the ability to multi-task
You love to collaborate with a wide range of people and disciplines
You have natural problem-solving and analytical capability
You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook
You are energized by the prospect of learning new technology and systems
You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation
Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators

Location: This position is remote and listed as serving New York State. Overall, we are seeking to hire a candidate who currently lives in the New York territory, or could support EST hours.

Please note that you may be asked to support other territories if offered a position.

Training: To assist new hires in learning about the Partner Success world at CA, we have created both cohorts and individualized training plans for new hires to collaborate and learn the role in a variety of ways.

Salary: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance.

Salary range for this role: $60,750 - $99,750

The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case.

Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings.