Quality Assurance Analyst, Financial Aid

Strategic Education • Full-time • Minneapolis, Minnesota, United States • $54,500 - $81,900 / year • 5d ago

This role is responsible for testing and troubleshooting system processes relating to the administration of Title IV aid within the Financial Aid Services team. This will act as the Quality Assurance Analyst for the Financial Aid Management System (FAM) and use their analytical skills to ensure the accurate processing of financial aid.

Essential Duties & Responsibilities:

Work with vendors to scope and define requirements for new functionality based on Federal regulations.
Work with vendors to prioritize production support issues and test maintenance releases of the Financial Aid Management System.
Test and maintain custom solutions for the administration of systems related to processing Title IV aid.
Review processing of Title IV aid and provide recommendations to executive team on changes in processing and/or systems.
Analyze data related to Student Financials, including trends in Title IV usage, compliance and packaging efficiency.
Provide tier three support to SEI staff for Title IV aid processing.
Assist in collection and documentation of user requirements.
Be an expert in data supplied by industry sources (NSLDS, servicers, Department of Education, etc.) and on research related to FAS analytics.
Maintain and test COD reporting.
Ensure the security of financial aid applications, documents, systems, and students’ personally identifiable information.
Work with operations within FAS to improve accuracy and efficiency of processing.
Effectively use information to identify and escalate issues as needed.
Perform other job-related duties and special projects as assigned.

Job Skills:

Strong analytical skills & focus on accuracy required.
Advanced Microsoft Excel skills.
Must be highly proficient at primary and secondary research, with a high level of demonstrated statistical analysis and data presentation.
Highly proficient with the rest of the Microsoft Office suite.
Must possess excellent written and verbal communication skills.
Candidate will be expected to present research findings and actionable recommendations to the FAS Management team in concise fashion.

Work Experience:

3+ years of financial aid processing or related analytical work experience desired.
Experience analyzing metrics critical to the business and presenting results to executive audiences.
Ability to deliver high quality work while meeting deadlines.

Education:

From an accredited institution; Bachelor’s degree required

Certificates, licenses and registrations:

Other:

Must be able to travel 5% of time.
Must be able to lift 5 lbs.
Typical office setting.
Mobility within the office including movement from floor to floor.
Travel via plane, car, and metro may be required to perform this job.
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer.
Effectively communicate, both up and down the management chain.
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$54,500.00 - $81,900.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

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