Account Manager

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

Account Manager

Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for
managing the expansion effort for current customers. The candidate will develop and
maintain relationships throughout the customer lifecycle. The AM will develop upsell and
cross sell opportunities by leveraging exceptional understanding of current school district
processes and potential pain points. The AM will develop exceptional product expertise and
relate best practices and outcomes of other customes in a compelling way. The AM’s goal is
to develop interest in additional capabilities and make each customer 100% sold with iiQ
offerings. Day-to-day activities will include sales activity prep, prioritization and
organization, and coordinating customer communications with the Customer Success team.
The ideal candidate will have a storytelling and relationship development bias. They enjoy
leveraging their expertise to help customers succeed. Internal communication with Product
Management, Customer Success, and other stakeholders is also a critical success factor.

Account Manager Responsibilities:

• Identify upsell and cross sell opportunities within assigned customer accounts
• Meet and exceed sales results - upsell and cross sell ARR targets
• Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
• Communicate customer stories and best practices in a compelling persuasive way
• Develop keen understand of the value drivers of iiQ offerings for current customers
• Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
• Foster an environment of collaboration and ongoing learning with internal teams
• Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed

Key Skills / Experience

• Four (4) year college degree, or equivalent experience
• Minimum of 2 years account management experience or customer relationship development
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred
• Ability to travel >25%

What makes Incident IQ different: 

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

Incident IQ is an Equal Opportunity Employer