Fast Facts
Join Nelnet as a Collections Recovery Specialist II, where you'll play a vital role in collecting delinquent student loans in a remote position. This opportunity combines customer service and negotiation skills to help borrowers establish payment plans.
Responsibilities: Contact borrowers to establish payment arrangements, determine action plans for overdue accounts, and update account information while maintaining a customer-centered approach.
Skills: Strong oral communication, analytical skills, attention to detail, and proficiency in PC skills, along with a customer service orientation.
Qualifications: High school diploma or equivalent mandatory; 2 years of customer service or collections experience preferred.
Location: Remote, available to residents within 60 miles of Lincoln, NE; Brownsville, TX; or Atlanta, GA.
Compensation: $14 / Hourly
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Collect delinquent student loans to protect assets. Manual outbound collection attempts are initiated via auto-dialer. Initiate a small percentage of incoming calls.
Pay rate of $14.00 per hour. In addition, there is a monthly commission plan of up to $1,250 per month.
To be eligible for this role you must reside within a 60 mile radius of Lincoln, NE, Brownsville, TX, and Atlanta, GA
Responsibilities
- Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
- Contribute to Continuous Process Improvement
- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
- Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
- Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
- Update demographic and other additional information on borrower accounts via the servicing system
- Perform additional collection activities related to collections documents and reports
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
2 year customer service, collection and general work experience preferred.
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COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Customer focused
2. Analytical skills
3. Strong oral communication skills
4. Listening comprehension, reading comprehension
5. Intermediate math
6. Attention to detail
7. Customer service orientation
8. PC skills
9. 10 key proficient
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
