Fast Facts
The Information Technology Support III position at Iowa State University involves managing computer hardware and software for faculty and staff, providing high-level service in troubleshooting and supporting various IT requests.
Responsibilities: Key responsibilities include installing and servicing hardware, maintaining IT asset inventory, and providing first-tier support for software applications, while also researching and implementing new technologies.
Skills: Candidates should possess proficiency in troubleshooting hardware and software, experience with various operating systems (Windows, Mac, Linux), and the ability to handle multiple requests efficiently.
Qualifications: Preferred qualifications include experience in educational environments, knowledge of multiple computer deployment processes, and troubleshooting expertise in computer systems.
Location: The job is located in Ames, Iowa, USA with no additional travel requirements specified.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.
Position Title: Information Technology Support III Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 5 years of related experience Preferred Qualifications: Experience in troubleshooting computer related hardware and software problems
Experience with Windows OS, Mac OS, and Linux OS
Experience with deploying multiple computers using an imaging process
Experience in an educational work environment
Experience in agricultural setting Job Description:
Summary
ENTS is looking for a quality candidate for the position of Information Technology Support III. This position will be responsible for managing the computer hardware and software for faculty, staff, and graduate students, as well as undergraduate computing labs in the ABE department. This position will also be handling numerous requests through support tickets, email, walk-ins, and phone calls. Candidates should be able to juggle numerous requests simultaneously and deliver high-level service consistently.
Key responsibilities include installing, configuring, and servicing hardware such as desktops, laptops, and printers, as well as maintaining an organized inventory of IT assets. The candidate will also troubleshoot and provide first-tier support for a range of software applications, quickly becoming familiar with departmental and university-specific tools. Additionally, they will be tasked with researching and implementing new technologies that align with academic goals, such as those supporting online courses and specialized software.
Level Guidelines
Senior-level position applies advanced and specialized expertise and competencies
Typically receives general supervision with high level guidance on the most complex assignments
Completes assignments which are moderately difficult or difficult
Resolves issues, including atypical issues, and makes recommendations
May lead projects of limited scope
Functions as go to. Responds to inquiries and requests from others inside and outside work area
May act as a lead, assigning tasks and providing guidance to lower level workers
May provide supervision to one to two other staff or lead a small work team
Provides guidance to students
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS808 Application Instructions: To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: March 25, 2025 Posting Close Date: April 7, 2025 Job Requisition Number: R16653
