Field Engineer II

Bluum • Full-time • Hybrid in Phoenix, Arizona, United States • 2w ago

Fast Facts

The Field Engineer II at Bluum requires advanced expertise in AV integration, tasked with deploying and configuring complex audiovisual systems, along with providing client training and technical support.

Responsibilities: Deploy and configure AV systems, assist with troubleshooting, train clients on system operation, and collaborate with engineering staff.

Skills: Knowledge of AV control systems (Crestron, Extron, QSC), DSP design, and intermediate troubleshooting skills.

Qualifications: 4+ years in engineering or lead installation roles; relevant engineering degree; industry certifications (CTS, Q-Sys, Biamp, Dante, Crestron).

Location: On-site in Phoenix, Arizona with regional and occasional national travel up to 30%.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $75,000 - $90,000.

Summary

A Bluum Field Engineer II represents intermediate to advanced expertise and experience in AV integration. Field Engineer II’s are tasked with deploying complex solutions for the most complex integrated systems. In addition to configuring, testing, and consulting on mid-tier projects, Field Engineer II’s are called on to train clients on proper system operation and maintenance.

Field Engineer II candidates will be expected to have knowledge of all three major control systems offered by Bluum (Crestron, Extron, and QSC), industry standard configuration of AV networks, and intermediate troubleshooting skills. Additionally, a Field Engineer II should have knowledge of and ability in DSP design across all platforms and specific knowledge of intermediate programming for one of Bluum’s preferred DSP platforms (Biamp and QSC.)

Essential Functions and Job Duties

System Deployment (50%)
Prep systems for deployment in shop (firmware upgrades, load and pre-test code, configure standalone AV networks)
Configure systems in the field to assure all scope of work points have been covered
Work with programmers to remotely identify and correct complex bugs
Commission systems per Bluum standards, including extended commissioning practices as purchased by clients
Advise clients of possible change orders or enhancements available to deployed systems
Train clients on proper system operation and maintenance (where applicable)
Technical Support (25%)
Assist technical service staff with break fix issues
On site service assistance for complex issues as needed
Provide technical support to customers having functionality issues with their systems or components
Standards Implementation and Maintenance (10%)
Work with fellow Field Engineers to assure standard implementation
Report back to Design Engineers and Programmers with “real world” feedback of standards viability
System Consultation (10%)
Work closely with design and programming staff to identify issues before system deployment
Participate in remote and on-site client sales calls to advise internal and external clients of AV industry best practices
Vet and “bench test” new technology for integration into Bluum standard designs
Other Duties as Assigned (5%)

Experience, Education, Skills, and Competencies

4+ years of lead install or engineering experience
College degrees in relevant Engineering fields will also be considered
Knowledge of DSP theory, and programming including: AGC, AEC, USB routing, Room Combining, etc
Knowledge of installation best practices, including wiring, troubleshooting, and configuration of complex systems
Knowledge of computer networks and switch configuration

Industry/Manufacturer Certifications

CTS (AVIXA)
Q-Sys Level 2
Biamp TesiraFORTE
Dante Level II
Crestron DMC-D-4K
Crestron Flex certified

Typical Projects

Jobs with revenue of $50k-$100k
Low to medium scale AVoIP deployments (NV-32, NVX, NAV and similar), with less than 30 endpoints
Single campus enterprise deployments (less than 30 rooms, varying in complexity from simple to intermediate)
Single control system deployments

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel Requirements

The Field Engineer is primarily an on-site resource, and as such travel is a day-to-day requirement. A company vehicle or vehicle allowance will be provided for all regional work. In addition to regional travel, the Field Engineer can expect to be required to service national accounts, with overnight out of town travel up to 30% of the time.

Work Environment

On-site. Field Engineers can expect to spend most of their time on client sites. These sites can vary from office spaces, classrooms, and large auditoriums. In addition to on-site work Field Engineers will also engage in remote and in person meetings as required.

Physical Demands

Must be able to ascend and descend ladders, scaffolds, stairs, and work in confined spaces and in proximity to loud equipment. Must be able to lift and carry or otherwise move 50 pounds regularly, and up to 80 pounds occasionally. Must be able to manipulate various hand tools and operate various test equipment. Must be able to work in a standing position for long periods, occasionally from ladders.