Position Purpose: The Sales Operation Leader will oversee the Sales Operations working with the VP of Sales, head of Customer Success, and the VP for PD to communicate and streamline processes to help drive revenue and ensure customer satisfaction. 

Essential Duties and Responsibilities   

• Company Events
  • Internal
    • Oversee the logistics of internal company meetings
    • Work with the sales leadership and support team to organize and follow up on the logistics of the NSM.
    • Coordinate and organize the logistics for identified sales training needs for new training and ongoing training – both product and sales training
    • Coordinate the logistics for the identified PD training needs working with the VP of PD and communicate these trainings dates and agenda with other Department Heads.
    • Add meetings to the company calendar ensuring the dates are accurate and current.
  • External
    • Work with the Director of Exhibits and Conferences ensuring that all national and regional conferences run smoothly and are within budget
    • Follow up on all Author Requests communicating the approval to the sales rep and their manager as well as communicating the logistics to the author

• Onboarding and Offboarding
  • Periodically review and revise the process for sales, PD, and Customer Success working with HR and the sales and PD managers
  • Ensure that the onboarding and offboarding is complete and accurate and that the Rep Change Form is distributed to all parties.
• Reports
  • Work with Finance to generate reports for sales, PD, and Customer Success as requested
  • Utilize and interpret sales analytics. complex data, and marketing insights and communicate to the sales, PD, and Customer Service teams

• Budget
  • Review the sales, PD, and Customer Success budgets quarterly communicating the expense status to the managers

• Customer Issues
  • Coordinate with VP of Sales, Regional Vice Presidents, Customer Service, Tech Support, PD Leadership and other customer facing departments to resolve any sales/customer related issues.

Required Skills, Experience and Education

• Minimum 8-10 years of experience in Sales Operations, preferably within educational publishing or technology companies
• Demonstrated advancement within the sales operations team
• Solid understanding of ERP and CRM systems (NetSuite/SAP/Salesforce) and best practices
• Ability to manage complex processes and affect change
• Data-driven, proactive, analytical, detailed oriented, and a problem solver
• Customer service oriented
• Able to build strategies for Sales Operations and Customer Success in order to improve efficient business operations
• Works well under tight timeframes, meeting demanding timelines
• Foundational understanding of sales and customer retention processes and tools is critical
• Self-motivated and able to handle multiple competing priorities

Salary Range: $75,000-$85,000

*The base salary range represents the low and high end of the expected salary range for the position. The base salary offered may depend on a variety of factors such as geographic location, experience, education, and skill level.

About Us 

Benchmark Education Company is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, both print and digital, as well as world-class professional development. Since its founding in 1998, our company has proven to be one of the most nimble and innovative content creators on the cutting edge of pedagogy and technology. The digital content in our many learning programs delivers all the rigor of its print counterpart and is designed for virtual and blended learning contexts. 

Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.

For further information, visit us at: https://www.benchmarkeducation.com