Fast Facts
Udacity is seeking a Senior Customer Marketing Manager to develop and scale programs that showcase the impact of enterprise customers, driving advocacy and measurable business outcomes.
Responsibilities: Build relationships with enterprise customers, create success stories, execute customer marketing campaigns, and collaborate with Sales and Customer Success teams to support renewals and expansions.
Skills: Excellent storytelling and presentation abilities, familiarity with customer advocacy platforms and marketing automation tools, strategic thinking, and project management skills.
Qualifications: 3+ years in customer marketing or B2B marketing, strong storytelling skills, and experience with Sales and Product teams are preferred.
Location: Remote position available in the United States, excluding several specific states.
Compensation: $151000 / Annually
At Udacity, we believe our customers’ success is our success. We’re seeking an Enterprise Customer Marketer to build and scale programs that showcase the impact our enterprise customers achieve with our solutions. You will be the voice of our customers in the market, turning their stories, outcomes, and advocacy into powerful content and campaigns that drive retention, expansion, and loyalty across our enterprise customer base. You will build a relationship with both our enterprise customers and our enterprise learners, ensuring that both groups are realizing the value of working with Udacity.
This is a highly collaborative role that sits at the intersection of Customer Success, Sales, Product, and Marketing, and is ideal for a marketer who loves building relationships, crafting compelling narratives, and driving measurable business impact.
Responsibilities
- Identify and cultivate strong relationships with enterprise customers to develop advocates and champions.
- Create customer success stories, case studies, testimonials, and video spotlights highlighting enterprise impact and ROI.
- Design and execute customer marketing campaigns that drive adoption, retention, cross-sell, and upsell within enterprise accounts.
- Partner with Sales and Customer Success to deliver customer-facing content that supports renewal and expansion conversations.
- Gather feedback, testimonials, and usage data to highlight enterprise customer outcomes.
- Collaborate with Product and Marketing to share insights that influence product roadmap and thought leadership content.
Qualifications
- 3+ years of experience in customer marketing, B2B marketing, or customer advocacy, ideally with enterprise customers.
- Excellent storytelling, writing, and presentation skills, with the ability to communicate business impact to executive audiences.
- Experience partnering with Sales, Customer Success, and Product teams to drive adoption, retention, and growth.
- Familiarity with customer advocacy platforms and marketing automation tools (e.g., Marketo, Salesforce).
- Strategic thinker with strong project management skills and attention to detail.
Location: While this is a remote role, applicants must be currently authorized to work in the United States of America on a full-time basis
Compensation: The maximum base pay for this position is $151,000, depending on experience and location.
Location: Udacity will hire a qualified candidate for this remote based position anywhere in the US with the exception of the following states: Alaska, Connecticut, Delaware, Hawaii, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, Rhode Island, South Dakota, Vermont, Washington D.C., West Virginia, Wisconsin, Wyoming.
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Headspace)
- Quarterly wellness day off
- Personalized career development
- Unlimited access to Udacity Nanodegrees
