Fast Facts
The Accessibility Sales & Customer Advocate will enhance customer engagement by translating technical accessibility features into effective sales strategies and support, primarily for clients facing complex accessibility challenges.
Responsibilities: Primary responsibilities include serving as a customer success point of contact for accessibility issues, developing sales materials, leveraging data analytics for business insights, and providing expert recommendations based on market feedback.
Skills: Required skills include deep knowledge of assistive technologies, strong analytical abilities with data visualization, effective communication across varying audiences, and experience with CRM systems such as Salesforce.
Qualifications: Preferred qualifications include experience in the EdTech sector, accessibility certifications like CPACC, and familiarity with NIMAS/NIMAC processes, along with sales enablement content creation experience.
Location: This position is located in the United States.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $75,000 - $120,000.
The Accessibility Sales & Customer Advocate will act as the strategic bridge between our accessibility/UDL features and our customer-facing teams. This individual will translate complex technical features into compelling supports that enable our sales teams to win strategic deals and provide invaluable market feedback to inform our product roadmap.
A critical aspect of this position is a deep understanding of assistive technologies (AT) and support structures mandated by Individualized Education Programs (IEPs) and 504 plans. This domain-specific expertise is a central competency that will directly impact our success.
Key Responsibilities
- Proactive Customer Success: Serve as the primary point of contact for customers navigating complex accessibility challenges, providing expert-level troubleshooting for assistive technology (AT) compatibility issues. You will define and track key metrics to monitor customer success, proactively identifying and mitigating risks to ensure retention.
- Strategic Sales Enablement: Develop and manage a library of accessibility-focused sales collateral, including presentations, case studies, and competitive analyses. Design and deliver comprehensive training programs that build the sales team's confidence in positioning our accessibility features as a strategic advantage.
- Data Intelligence & Automation: Leverage data analytics to visualize accessibility compliance data, identifying trends and competitive advantages to inform business strategy. You will deploy and manage AI-powered tools to automate the generation of customer-facing reports and lead the integration of accessibility data into our CRM system.
- Cross-Functional Influence: Act as the organization's go-to expert on assistive technologies. Provide data-driven, evidence-based recommendations to product and development teams to ensure the voice of the customer directly shapes our product's evolution.
Required Qualifications
The ideal candidate will possess a unique combination of technical expertise, business acumen, and customer-facing skills.
- Hybrid Experience: Demonstrated experience in a role blending deep technical knowledge with external-facing responsibilities, such as a Sales Engineer, Technical Account Manager, or Solutions Consultant.
- Assistive Technology Expertise: Deep, hands-on expertise with a wide range of assistive technologies (e.g., JAWS, NVDA, VoiceOver), including proven experience with AT compatibility testing and troubleshooting in educational settings governed by IEPs and 504 plans.
- Data & Analytical Proficiency: Proven ability to collect, analyze, and visualize data to generate actionable business insights. Experience with CRM systems (e.g., Salesforce) is essential.
- Communication & Influence: Exceptional ability to explain complex technical accessibility concepts clearly and persuasively to diverse audiences, from engineers to sales executives and customers.
- Tech Savviness: A strong aptitude for learning and managing new technologies, particularly AI-powered tools for automation and data analysis.
Preferred Qualifications
Direct experience in the Education Technology (EdTech) sector, possession of accessibility certifications (e.g., CPACC,), and prior experience creating sales enablement content will distinguish exceptional candidates.
Familiarity with NIMAS/NIMAC process and procedures is a plus.
