K-12 – Support Specialist (California)

Partner in Publishing • Full-time • California, United States • $70,000 - $80,000 / year • 1m ago

Fast Facts

Join an innovative EdTech company as a K-12 Support Specialist in California, where you'll provide crucial technical support for a cutting-edge AI-powered tutoring platform.

Responsibilities: Provide rapid and empathetic technical support to districts, ensuring seamless operation of the tutoring platform and serving as a liaison with district IT departments.

Skills: Strong troubleshooting, experience with ticketing systems, familiarity with K-12 IT environments, and excellent communication skills.

Qualifications: 2-4 years in technical support or similar role, ideally in SaaS or EdTech, with knowledge of SIS platforms and rostering standards.

Location: The position is based in California, with expected travel of 10%.

Compensation: $70000 - $80000 / Annually

The Talent Search Group at PIP is seeking a Support Specialist (California) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform.

The Support Specialist provides rapid, accurate, and empathetic technical support to assigned districts, ensuring the seamless technical operation of the company’s platform. The Support Specialist serves as the primary technical liaison, building trust with district IT departments and removing all technology-related barriers to success.

Candidates must live in California. There is an expectation of 10% travel for this role.

Qualifications:

2-4 years of experience in a technical support, IT help desk, or similar role, preferably in a SaaS or EdTech company.
Strong troubleshooting and problem-solving skills.
Experience with ticketing systems (e.g., Salesforce, Jira) and remote support tools.
Familiarity with K-12 / school district IT environments, including SIS platforms (e.g., PowerSchool, Infinite Campus) and rostering standards (e.g., OneRoster, Clever).
Excellent written and verbal communication skills, with an ability to explain complex technical concepts to non-technical users.

Benefits: