Implementation Consultant & Customer Trainer

Lucid Software • Full-time • Hybrid in Salt Lake City, Utah, United States • $80,000 - $110,000 / year • 1m ago

Fast Facts

Join Lucid Software as an Implementation Consultant & Customer Trainer, where you'll facilitate onboarding and training for our visual collaboration tools, enhancing user adoption and customer success.

Responsibilities: Key responsibilities include delivering exceptional onboarding experiences, project management for customer engagements, and driving user adoption through effective training.

Skills: Required skills consist of project management, strong communication abilities, and expertise in SaaS training and implementation.

Qualifications: Preferred candidates will have experience in B2B SaaS environments, particularly in the Asia Pacific region, along with strong problem-solving skills and adaptability.

Location: This position is based in Salt Lake City, UT, with required in-office work on Tuesdays and Thursdays while allowing for flexible remote work.

Compensation: $80000 - $110000 / Annually

Fast Facts

Join Lucid Software as an Implementation Consultant & Customer Trainer, where you'll ensure successful onboarding and adoption of our visual collaboration suite for diverse customers.

Responsibilities: Key responsibilities include providing top-notch onboarding experiences, understanding customer objectives, leading project engagements, and driving user adoption through training.

Skills: Required skills include project management, strong communication for team and client relations, and expertise in SaaS training and implementation.

Qualifications: Preferred candidates will have experience in the Asia Pacific region, B2B SaaS environments, and possess problem-solving empathy and adaptability.

Location: This job is based in Salt Lake City, UT, with a requirement to be in the office on Tuesdays and Thursdays while allowing flexibility for remote work.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $110,000.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

The Implementation Services team within Professional Services plays an integral role at Lucid Software, setting up each of our customers for long-term success. Each Implementation Consultant and Customer Trainer (“IC”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively.

Responsibilities:

Provide a best-in-class onboarding experience for Lucid customers of every segment and size
Develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
Drive alignment with stakeholders inside customer organizations to deliver a variety of customized, professional service offerings on time and under budget
Act as the project lead on customer engagements, aligning early with prospective customers, account teams, and post-sale partners in order to appropriately scope projects and set correct expectations
Serve as a subject matter expert, assisting customers with effective and necessary change management, account configuration, training, etc.
Develop and implement proven change management strategies to help customers adapt to new processes and systems
Coordinate and collaborate closely with Lucid technical and solutions consultants, as necessary, for delivery of customized solutions, integration setup, other technical configurations, etc.
Drive successful user adoption of Lucid’s products through the facilitation and delivery of engaging, instructor-led end user training
Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization

Requirements:

Bachelor's degree (or equivalent education) with strong academic performance
3-5 years of experience in an implementation consulting, in-depth SaaS training and education, or consultative services role
Strong history of project management expertise - certifications (e.g. CAPM, PMP, etc.) a strong plus
Experience in, and passionate about, building relationships with internal and external stakeholders
Outstanding organizational and task management skills, managing a varied set of responsibilities with strong attention to detail
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Strong aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
Willingness and ability to work an adjusted schedule (i.e. 12:00 - 8:00 pm MDT) to maximize overlap with customers in our Asia Pacific region

Preferred Qualifications:

Experience supporting overseas customers particularly in the Asia Pacific region
Previous experience working in SaaS, or a large enterprise business, even if in a non-consulting position
Empathy and a demonstrated passion for problem-solving
Proven ability to thrive in a fast paced, high-volume, and/or start-up-type environment
Proven ability to drive complex projects to completion
Bias towards finding solutions vs. shutting down ideas

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