Director, Customer Solutions and Implementation

Hudl • Full-time • Remote (Hybrid in Lincoln, Nebraska, United States) • 3w ago

Fast Facts

The Director, Customer Solutions and Implementation will lead both pre-sales and post-sales teams to enhance customer success in North America, aligning regional strategy with execution while fostering a high-performance culture.

Responsibilities: Oversee regional strategy execution, provide team leadership, drive revenue and customer impact, ensure operational excellence, and influence the global team.

Skills: 4+ years of leadership experience in SaaS or technology, expertise in pre-sales and post-sales functions, data-driven mindset, strong communication skills, and a track record of improving adoption and retention.

Qualifications: Proven success leading regional or multi-country teams, commercial acumen, and empathy for customers.

Location: Lincoln, NE with flexible work policy allowing remote work options.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $130,000 - $180,000.

Your Role

The Director, Customer Solutions & Implementation (North America) owns the performance of both the Customer Solutions (pre-sales) and Implementation (post-sales) teams in their region. They ensure flawless execution from the first customer engagement through adoption and long-term success, acting as a crucial partner to regional Sales, Customer Success, and Product leaders. In this position you will:

Own Regional Strategy & Execution: Translate Hudl's global strategy into a regional operating plan, owning the execution of pre-sales motions to drive deal velocity and overseeing Implementation programs to accelerate time-to-value.
Provide Team Leadership: Lead and develop a regional team of managers and individual contributors, fostering a high-performance, customer-first culture with seamless pre- and post-sales handoffs.
Drive Revenue & Customer Impact: Be accountable for regional KPIs related to deal support, product adoption, and retention, ensuring Implementation results in fast time-to-value and reduced churn.
Ensure Operational Excellence: Implement best practices, playbooks, and processes to maximize efficiency, managing resourcing tailored to regional needs.
Influence the Global Team: Serve as the regional voice into the global Solutions, Implementation, and Education leadership team.

Location

For this role, we're currently considering candidates who live within a daily commuting distance of our office in Lincoln. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must haves

4+ years of leadership experience in SaaS or technology, with deep expertise across either pre-sales (Solutions) and post-sales (Implementation) functions.
A proven success leading regional or multi-country teams with strong commercial acumen.
Data-driven mindset with expertise in management and KPI accountability.
Excellent communication and influence skills, able to align strategy across Sales, Customer Success, Product, and Operations.
Previous track record of improving adoption and retention, demonstrating deep empathy for customers.

Our Role

Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.