Customer Care Representative - Part-Time, Hybrid

Conscious Discipline • Part-time • Hybrid in Sanford, Florida, United States • $20 / hour • 1w ago

Fast Facts

Join our team as a Part-Time Customer Care Representative in Sanford, FL, assisting customers via phone and email with orders, website navigation, and support inquiries.

Responsibilities: Handle high volumes of customer calls and emails, troubleshoot issues, and assist with orders and returns, ensuring positive experiences.

Skills: Strong verbal and written communication skills, problem-solving abilities, tech-savviness, and empathy.

Qualifications: 1-3 years of customer support experience, preferably in education or related industries.

Location: Hybrid position based in Sanford, FL, US.

Compensation: $20 - $20 / Hourly

Fast Facts

Join our team as a Part-Time Customer Care Representative in Sanford, FL, where you'll assist customers through phone and email, providing support for website navigation, orders, and more.

Responsibilities: Manage high volumes of incoming calls and support tickets, respond to customer inquiries, troubleshoot issues, and assist with orders and returns, all while creating positive customer experiences.

Skills: Outstanding verbal and written communication skills, problem-solving abilities, tech-savviness, excellent organization, empathy, and collaboration skills.

Qualifications: 1-3 years of experience in customer support, especially in education or related industries.

Location: Hybrid position based in Sanford, FL.

Compensation: $20 - $20 / Hourly

Description

Department: Partner Operations

Reports To: Senior Manager of Partner Operations

Classification: Part-Time, Non-Exempt 11AM - 5PM EST

Location: Hybrid (Sanford, FL Based)

Position Summary

We’re looking for a Customer Support Representative to join our team! In this role, you’ll be the first point of contact for customers, handling phone calls and emails to provide assistance with website navigation, orders, shipping, products, events, and more. You’ll manage a high volume of calls and tickets, troubleshoot issues, guide customers through processes, and deliver exceptional solutions. If you’re detail-oriented, tech-savvy, and passionate about helping others, we’d love to hear from you!

Key Responsibilities

At Conscious Discipline, we are passionate about empowering educators, parents, and leaders with tools that foster connection, compassion, and growth. As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on to support them through their journey. From helping navigate our website and products to resolving questions about orders, shipping, events, and more, you’ll create positive experiences that reflect the values we teach every day.

What You’ll Do

Respond to customer calls and emails with empathy, patience, and professionalism.
Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner.
Understand customer needs, clarify details, research issues, and provide clear solutions.
Guide customers through troubleshooting steps, website navigation, and product usage.
Assist customers with placing orders and processing returns as needed.
Collaborate across departments to ensure seamless customer support and resolution.
Maintain accurate documentation of customer interactions and solutions provided.
Perform other related duties as assigned to support our mission of building better connections.

Requirements

Where You Shine

Experience: 1-3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry.
Communication Skills: Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately.
Problem-Solving: A resourceful, solution-oriented mindset with the ability to troubleshoot quickly and confidently.
Tech-Savviness: Comfortable working across multiple systems, platforms, and tools to assist customers effectively.
Organization: Ability to manage multiple inquiries simultaneously while staying detail-oriented.
Empathy & Patience: A natural ability to listen, understand, and guide customers through challenges calmly and kindly.
Team Player: Works collaboratively across teams to ensure a consistent and positive customer experience.