IT Support Instructional Assistant

Per Scholas • Full-time • Hybrid in Seattle, Washington, United States • $40,000 - $45,760 / year • 1m ago

Fast Facts

Per Scholas is hiring an IT Support Instructional Assistant in Seattle, WA, to assist in training students for entry and mid-level technician roles by providing classroom support, managing technical equipment, and collaborating with instructors.

Responsibilities: Assist lead instructor in classroom and administrative tasks, grade assessments, manage student data, monitor classroom functionality, and ensure a smooth learning environment for students.

Skills: Proficiency in information technology, software and hardware support, network administration, and excellent verbal communication skills; teaching experience is a plus.

Qualifications: CompTIA A+ and Google IT Support Certifications; ability to teach interactively and a passion for educating others.

Location: The job is located in Seattle, Washington, USA, with no specified travel requirements.

Compensation: $40000 - $45760 / Annually

Position Title: IT Support Instructional Assistant

Office: Seattle, Washington

Reports To: Managing Director

Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructor Assistant within the Seattle Training Department. The Instructional Assistant (IA) will play an important role in our organization’s mission, as they train Per Scholas students to be outstanding entry and mid-level technicians. They will be responsible for the following:

Overall Focus:

Candidates should be able to provide effective support in the classroom and be eager to grow their technical knowledge. In particular, they should be able to:

Assist the lead instructor both in and out of class in the teaching and administration of the class.
Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education

What You’ll Do:

Out-of-Class Tasks and Responsibilities:

Assist and/or collaborate with the instructor to:
Grade and/or review assessments, class projects, and other materials
Enter student grades into Learning Management Systems software and grading templates
Update Salesforce data as necessary
Review curriculum materials and assessments weekly and report to the instructor and curriculum development team any proofreading or subject-matter errors
Assist instructor with the preparation of daily agenda for students
Schedule time with the instructor and students to discuss class challenges
Monitor and document learner attendance, certifications’ progress, etc.
Manage campus technical equipment including loaner inventory management, equipment resets, properly tag new and inventory new equipment.
Monitor kitchen area cleanliness and manage kitchen supply inventory ie. coffee, water…etc.
Attend weekly team meetings and be prepared to provide classroom and learner updates.

In-Class Tasks and Responsibilities:

Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed
Serve as class timekeeper, monitor breaks and other scheduling information
Monitor students during test-taking and break-out group activities
Manage cleanliness of classroom and tech equipment
Note challenges presented during class, including (but not limited to) students who:
Seem disengaged or uninvolved with class activities
Are speaking more than other students (dominating) or are typically quiet

Professional Qualifications

CompTIA A+ and Google IT Support Certifications
Ability to teach in a highly interactive and hands-on style
Passion for teaching others
Flexibility to adapt to changes in schedule
Interest in being part of a culture of continuous improvement
Team oriented and high degree of reliability.
Highly responsive communicator
Excellent verbal communication skills
Teaching Experience is a plus
Qualified candidates must be able to comfortably and frequently lift 50lbs

Personal Characteristics

You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources
You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
You are data-driven, result-oriented and a forward-looking catalyst for social change
You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently
You have a passion for teaching others and being part of a culture of continuous improvement
You are an effective communicator with strong oral and written skills
You are strong at managing your time and you can balance multiple projects and tasks

For this role specifically, we are targeting a salary of $40,000-$45,760. The difference in salary is typically determined by several factors, including alignment with qualifications and level of experience.