Fast Facts
Join the Talent Search Group at PiP as a K-12 Success Manager, where you'll support K-8 literacy through an AI-powered tutoring platform in Southern California.
Responsibilities: Build trusted relationships with district leadership, manage accounts to drive usage, engage in data-driven discussions, and ensure high customer satisfaction and renewals.
Skills: Must have customer success experience in EdTech SaaS, strong relationship management skills, and the ability to implement software solutions effectively.
Qualifications: Bachelor's degree or relevant experience, 2+ years in customer success with a proven high renewals rate, preferred experience in education administration or start-ups, and knowledge of Reading Assessment and data-driven instruction.
Location: Southern California, US; remote work options are unspecified.
Compensation: $100000 - $130000 / Annually
The Talent Search Group at PiP is seeking a K-12 Success Manager (Southern California) on behalf of our client, an EdTech supporting K-8 literacy with an AI-powered tutoring platform.
The Success Manager has practical experience partnering with customers in K-12 education in Southern and Central California. You have strong relationships with district leadership and can onboard new customers and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.
Essential Functions:
- Build Trusted Relationships.
- Manage Accounts to Drive Usage.
- Product Expertise & Feedback.
- Use Product Data to Drive Value.
- Manage and Mitigate Risk .
Must-have Qualifications:
- Bachelor’s degree, and/or relevant experience.
- 2+ years of customer success experience in EdTech SaaS
- Experience implementing software solutions in EdTech SaaS.
- Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
- Preferred: Experience in education administration and/or a start-up organization.
- Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.
Benefits:
- Competitive Salary: base salary range approx $100K-130K.
- Medical, dental, and vision benefits.
- 401(k) with company matching.
- Flexible time off.
- Stock option ownership.
- Cutting-edge work.
