K-12 Success Manager (Southern California)

Partner in Publishing • Full-time • Remote from California, United States • $100,000 - $130,000 / year • 1m ago

Fast Facts

Join the Talent Search Group at PiP as a K-12 Success Manager, where you'll support K-8 literacy through an AI-powered tutoring platform in Southern California.

Responsibilities: Build trusted relationships with district leadership, manage accounts to drive usage, engage in data-driven discussions, and ensure high customer satisfaction and renewals.

Skills: Must have customer success experience in EdTech SaaS, strong relationship management skills, and the ability to implement software solutions effectively.

Qualifications: Bachelor's degree or relevant experience, 2+ years in customer success with a proven high renewals rate, preferred experience in education administration or start-ups, and knowledge of Reading Assessment and data-driven instruction.

Location: Southern California, US; remote work options are unspecified.

Compensation: $100000 - $130000 / Annually

The Talent Search Group at PiP is seeking a K-12 Success Manager (Southern California) on behalf of our client, an EdTech supporting K-8 literacy with an AI-powered tutoring platform.

The Success Manager has practical experience partnering with customers in K-12 education in Southern and Central California. You have strong relationships with district leadership and can onboard new customers and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.

Essential Functions:

Build Trusted Relationships.
Manage Accounts to Drive Usage.
Product Expertise & Feedback.
Use Product Data to Drive Value.
Manage and Mitigate Risk .

Must-have Qualifications:

Bachelor’s degree, and/or relevant experience.
2+ years of customer success experience in EdTech SaaS
Experience implementing software solutions in EdTech SaaS.
Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
Preferred: Experience in education administration and/or a start-up organization.
Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.

Benefits: