Fast Facts
ELB Learning is seeking a Senior Instructional Designer to evaluate an instructor-led training session in hospitality, focusing on customer-centric behaviors. The role involves observing a live session and providing structured feedback to enhance training effectiveness.
Responsibilities: Key responsibilities include attending and observing live training sessions, evaluating training effectiveness in various areas, assessing the facilitator's delivery, and providing actionable feedback and recommendations.
Skills: Required skills include strong experience in instructional design, facilitation, ILT evaluation, and a solid background in the hospitality industry.
Qualifications: Preferred qualifications include experience in assessing customer experience training and familiarity with scaling ILT programs across multiple locations.
Location: Onsite in Washington, DC, with a one-day engagement.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $50 - $75 per hour.
Location: Onsite – Washington, DC (Metro Area)
Engagement Duration: Short-term (up to 1 day)
Delivery Dates: February 3–4, 2026
Role Overview
We are seeking a Senior Instructional Designer with strong facilitation and SME experience in the hospitality industry to observe, evaluate, and provide structured feedback on a live instructor-led training (ILT) session titled “Turning Customers into Promoters / Wow Experience”.
This role is not to facilitate the session, but to evaluate another facilitator’s delivery and assess the effectiveness of the training in driving a shift from process-focused behaviors to people-first, customer-centric behaviors.
The ideal candidate brings a strong lens in instructional design, ILT delivery, adult learning, and hospitality operations, and can quickly identify opportunities to strengthen content realism, engagement, flow, storytelling, role plays, and behavior transfer to store environments.
Key Responsibilities
- Attend and observe live ILT sessions onsite.
- Evaluate training effectiveness across:
- Learner engagement and participation
- Flow, pacing, and storytelling
- Role plays and experiential activities
- Behavioral alignment with customer-centric outcomes
- Assess the facilitator’s delivery approach and impact.
- Identify gaps and opportunities to improve realism, relevance, and transfer of learning to the job.
- Provide feedback and recommendations verbally and via written notes to ELB leadership (not client-facing).
- Contribute insights on scalability and what would be required to support broader facilitation or deployment in the future.
- Capture most observations during the session, with a brief follow-up discussion afterward.
Required Qualifications
- Senior-level experience in Instructional Design, Facilitation, and ILT evaluation.
- Strong hospitality industry background (required).
- Proven ability to evaluate and improve instructor-led training experiences.
- Deep understanding of adult learning principles and behavior-based learning.
- Experience acting as an SME or reviewer for live training programs.
- Comfortable providing candid, constructive feedback to internal stakeholders.
- Able to synthesize observations quickly and communicate insights clearly.
Nice to Have
- Experience assessing customer experience (CX) or service excellence training.
- Background in coaching facilitators or reviewing facilitator performance.
- Familiarity with scaling ILT programs across multiple locations.
Notes
- This is a hands-on, observational role, not a content development or facilitation assignment.
- No client-facing documentation required.
- Time commitment is expected to be no more than one full day.
Why Join ELB Learning
In a world where automation, robotics, and AI are transforming industries, the pressure to upskill, reskill, and future-proof your workforce has never been greater. Digital transformation isn’t just about adopting new technologies, it’s about empowering your people to grow with them. We take a consultative approach to understanding your goals, then we dig deep to design solutions that turn human capital into a strategic advantage. With ELB Learning, it’s more than a project, it’s a partnership built around your long-term growth and digital evolution.
