System Administrator, Information Technology

SEMI Foundation • Full-time • Hybrid in Milpitas, California, United States • $45 - $52 / hour • 1d ago

Fast Facts

SEMI is seeking a full-time System Administrator to manage and maintain their IT infrastructure in Milpitas, CA. The role involves ensuring optimal performance and security of computer systems, providing technical support, and maintaining network facilities.

Responsibilities: Key responsibilities include conducting cybersecurity incident investigations, managing Help Desk ticketing systems, supporting LAN/WAN networks, and maintaining Cisco networking hardware.

Skills: Candidates must possess strong communication skills, proactive work ethic, excellent customer service, and a Bachelor's degree or equivalent experience in Computer Science or IT.

Qualifications: Minimum of 2 years experience as a System Administrator is required, along with knowledge of IT systems and networking infrastructure.

Location: Job is located in Milpitas, CA; expected travel is less than 10%.

Compensation: $45 - $52 / Hourly

Description

Job Title: System Administrator, Information Technology

Location: SEMI Headquarters located in Milpitas, CA 95035

Reports to: Senior Manager, IT Operations

Salary: $45.28 -$52.84 per hour (SF Bay Area Candidates)

Department: Information Technology

Although we’re small, we’re mighty and influence and impact society at large positively. At SEMI, we offer opportunities to connect and interact with world leaders, industry legends, and rising stars. We help our members develop public and private policies to strengthen global supply chains and promote business growth and prosperity. Learn and grow professionally through career opportunities such as rotational assignments. Contribute by influencing and impacting an industry that is the foundation for innovation and positive change in areas like environmental sustainability, thought leadership, and workforce development. We take pride in offering work-life balance so you can live your personal and professional life to the fullest. As an equal opportunity employer, we welcome all to apply.

THE ROLE:

The System Administrator is responsible for maintaining, upgrading, and managing SEMI’S IT infrastructure, ensuring optimal performance and security of computer systems and networks.

This is a full-time, exempt position which reports directly to the Senior Manager of IT Applications and Support and is based in Milpitas, CA.

CORE RESPONSIBILITIES:

Cybersecurity Responsibilities & Incident Response
Conduct cybersecurity incident investigations including triage, containment, and remediation.
Perform forensic analysis on affected systems and document findings.
Support vulnerability management lifecycle including scanning, analysis, and mitigation.
Deploy and maintain security patches and hardening controls across all systems.
Collaborate with IT leadership to improve governance, risk, and compliance processes.
Maintain incident response runbooks and participate in tabletop exercises.
Support LANs, WANs, network segments, Internet, and intranet systems.
Maintain system efficiency.
Ensure design of system allows all components to work properly together.
Maintain Cisco networking hardware, Meraki UTM system security, and Meraki Wireless.
Analyze and isolate issues and troubleshoot problems reported by users
Monitor networks to ensure security and availability to specific users.
Evaluate and modify the system's performance.
Maintain integrity of the network, server deployment, and security.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers via Active Directory management and group policy.
Maintain network servers such as file servers (Nimble SAN), VPN gateways, intrusion detection systems.
Maintain backups of file share and servers via VEEAM and Azure Cloud.
Administer servers (VMware or Hyper-V Cluster), desktop computers, printers, routers, switches (Cisco), firewalls (Meraki), phones, personal digital assistants, smartphones, security updates and patches.
Must have flexibility/willingness to work on-call hours (both weekdays and weekends) for Global support.
Provides day-to-day technical support:
Manage Help Desk ticketing system (Atera)
Set up, configure and add hardware and software
Maintain passwords, data integrity, and file system security for the desktop environment
Analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
Install / Re-install various software packages and updates
Track, route and properly escalate unresolved queries to the next level of support
Provide first level contact and resolutions to customers
Follow up with customers, provide feedback and see problems through to resolution
Build and maintain effective relationships with users
Update case status to management and end-users
Update customer data and produce activity reports

CRITICAL SKILLS:

Strong verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel
Self-starter with strong, proactive work ethic, and eagerness to learn and grow
Team player, ability to apply best practices to increase/enhance work efficiency and processes
Excellent customer service skills
Cooperative, team-oriented attitude
B.S in Computer Science/Engineering/Information Technology or equivalent in work experience
Minimum of 2 of experience as a System Administrator
Expected travel less than 10%

THE IDEAL CANDIDATE:

The ideal candidate will have knowledge of IT systems, servers, and networking infrastructure. The candidate also has the ability to solve problems in stressful situations, strong attention to detail, communication skills, ability to explain technical concepts to inexperienced users, time management skills, and has an extreme customer focus mindset.

ABOUT SEMI

SEMI is the global industry association representing the electronics manufacturing and design supply chain, connecting over 2,400 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster, more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together. SEMI maintains offices in Berlin, Brussels, Seoul, Shanghai, Singapore, Taipei, Tokyo, Milpitas and Washington, D.C. For more information about SEMI, please visit us at SEMI.org.