Junior Hybrid Infrastructure Support Technici

Highlights for Children • Full-time • Hybrid in Columbus, Ohio, United States • 2h ago

Fast Facts

Highlights for Children is seeking a Junior Hybrid Infrastructure Support Technician to manage and support their desktop infrastructure, focusing on both local and cloud environments, while providing excellent customer service to users.

Responsibilities: Responsibilities include troubleshooting desktop OS issues, providing support for Azure Virtual Desktop, managing user accounts in Active Directory/Azure AD, and ensuring security best practices are followed.

Skills: Required skills include proficiency in Windows and macOS, knowledge of network topology, and experience with MDM platforms such as JAMF and MS Intune.

Qualifications: Preferred qualifications include 2+ years of experience in desktop support, strong communication skills, and exceptional organization and de-escalation skills.

Location: Columbus, OH

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $60,000.

For more than 75 years, Highlights for Children has been at the forefront of children education with our coined term, Fun with a Purpose! We believe Children are the World’s Most Important People. We help children become their best selves by publishing content and creating experiences that engage, delight, and foster joyful learning.

Position Summary:

The Hybrid Infrastructure Support Technician is highly competent with administering desktop infrastructure both in a local and cloud environment. This individual is responsible for automating, administering, maintaining, monitoring, and documenting desktop architectures. This person is responsible for maintaining knowledge of evolving technologies and best practices, including security-related best practices, and incorporating them into local and cloud architecture and infrastructure as appropriate.

Essential Duties and Responsibilities:

Troubleshoot and resolve issues with Windows and macOS operating systems, as well as standard desktop software (MS Office, Adobe CC, Chrome), printers, scanners, and other computer peripherals. This is to include “deskside” support and training when needed.
Support and administration of Azure Virtual Desktop environment.
Responsible for administration of patch automation and antivirus servers.
Provide a high level of customer service to end-users and serve as the "Case Worker and/or Single Point of Contact" for all problems/incidents.
Configuration, administration, and support of MDM platforms
Assist with conference room setup, tear down, training, and regular maintenance.
Support of PCI environment – knowledge of PCIDSS standards and hardening policies and techniques.
Responsible to check EDR (End Point Detection and Reporting) logs and address any incidents reported.
Provide support for network connectivity in a hybrid environment.
Responsible for user account management in Active Directory/Azure AD, M365, and other SaaS applications.
Work within ITSM system to assess, document, and resolve issues and project work.
Assist in managing IT consumable inventory.
Ensure that all security best practices are being followed.

What you should show up ready to teach anyone on your first day:

Ability to collaborate with other colleagues to foster a spirit of teamwork, sharing professional knowledge, expertise, and best practices.
Ability to plan and implement hardware and software upgrades.
Ability to assist with conference room setup, teardown, training, and maintenance.

Within your first month, you’ll:

Primary administrator of JAMF environment
Develop understanding of Meraki MDM
Develop understanding of MS InTune

Within your first year, you’ll:

In-Depth understanding of MS InTune.
In-Depth understanding of MS TEAMS with the ability to setup and support new TEAMS.
Provide level one support for network routers, switches, firewalls, and wireless infrastructure.
Become proficient in command line for macOS and Windows operating systems to help support MDM environments.
Keeps pace with all relevant product features, functions, and service offerings.

Supervisory Responsibilities:

• None

Education and Experience:

2+ Years desktop support or system/network administration
Proficient in Windows Desktop OS
Proficient in macOS Desktop OS
Knowledge of security best practices
Knowledge of network topology, subnets, and basic IP routing

Qualifications:

Strong computer literacy
Demonstrates clear verbal and written communication skills.
Demonstrates efficiency and organization skills.
Exceptional de-escalation and soft skills
Proficiency with common office software, including Microsoft Office Suite
Highly attentive to detail

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift-up to 15 pounds at times.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

What Highlights Can Offer You:

Free Fridays and Meeting-Free Zone
Parental Leave of Absence
Growing Family Benefits
Care & Compassion Benefit
Highlight Helps
401K Match Program, 100% Vested Immediately
Tuition Reimbursement
Employee Assistance Program
EAP Program
Calm – Mental Health Fitness
Volunteer Time Off

If you don’t meet every single requirement listed, we encourage you to apply anyway. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Highlights for Children is committed to build a diverse, inclusive, and authentic workplace that fuels our innovation. So, if you are drawn to this role and your past experiences do not align perfectly to the job description, submit your application with us!