Quality & Process Improvement Analyst

Meazure Learning • Full-time • Hybrid in McLean, Virginia, United States • 1m ago

Fast Facts

Join Meazure Learning as a Quality & Process Improvement Analyst, where you'll enhance compliance programs through investigation, auditing, and process improvement within the education technology sector.

Responsibilities: Conduct audits and investigations of processes, assist with proctor error reports, and document compliance while collaborating across teams to identify and mitigate process risks.

Skills: Experience in education technology, strong communication, problem-solving abilities, and proficiency in Microsoft applications.

Qualifications: Preferred experience with Meazure Learning applications or in the higher education industry; assertive team player with strong process orientation.

Location: McLean, VA

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $85,000.

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role:

The Quality and Process Improvement Analyst is a cross-functional role responsible for execution of Meazure Learning’s compliance program by assessing, investigating, auditing, and documenting actual results against established standards, policies, and procedures. The department for initial focus will be operations but may later include sales, engineering, and product.

The Responsibilities:

Observe, investigate, and audit processes within a business segment or functional area as directed in alignment with an established project
Assist in the Proctor Error Report process (PER) and prepare documentation and process quality compliance reports by collecting and summarizing information and trends
Share knowledge and provide coaching on processes and systems within the team and cross functionally, as needed
Assistin the identification and documentation of process risks and associated impacts; assist in the development of methods to reduce such risks
Other relevant projects as needed or assigned

The Desired Attributes:

Experience with Meazure Learning applications and/or in the Higher Education / Academic industry preferred
Assertive, with the ability to work well collaborating as part of a team
Process-oriented with ability to juggle multiple projects with thoroughness and precision, to prioritize and to meet aggressive deadlines
Comfortable working autonomously with ability to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
Focused on getting results for the customer and company; resourceful in solving problems and comfortable making decisions
Advanced written and verbal communication skills
High energy, relentless optimism in pursuit of achieving outcomes
Proficiency in Microsoft

The Benefits:

Competitive Salary
Exceptional Benefits:
401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
Generous flexible time off approach
Professional development
Remote and hybrid first organization
Great working environment with a team of exceptional people

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics. 

Tuesday through Saturday

7 AM - 3:30 PM CST