Senior Salesforce Administrator

Western Governors University • Full-time • Hybrid in Salt Lake City, Utah, United States of America • $105,600 - $158,400 / year • 7h ago

Fast Facts

Join WGU as a Senior Salesforce Administrator, a pivotal role in advancing our Salesforce platform and student experience through innovative solutions and cross-functional collaboration.

Responsibilities: Lead the design and support of Salesforce solutions, manage the Salesforce technology stack, set coding standards, and collaborate with various stakeholders to optimize processes and implement enhancements.

Skills: Deep expertise in Salesforce development, proficiency in Apex, Visualforce, SOQL, and Salesforce APIs; experience with web-based technologies like Java and REST is essential.

Qualifications: Bachelor’s degree in Computer Science or a related field with 6 years of experience, including 5 years in Salesforce development. Salesforce certifications (ADM201, ADM211) are required, and multiple certifications are a plus.

Location: This is an on-site position based in Salt Lake City, Utah, USA.

Compensation: $105600 - $158400 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 407Pay Range: $105,600.00 - $158,400.00

Job Description

The Senior Salesforce Administrator is a hybrid DevOps and system administration role that leads the ongoing development, support, and architectural direction of our Salesforce platform, public and student‑facing websites and portals, and third‑party software integrations. In this position, you will use your engineering expertise and passion for innovation to build well‑designed, data‑driven solutions that enhance the student experience and scale with the needs of the university.

You will be a key technical leader and stakeholder, driving major changes to processes and engineering practices, mentoring others, and partnering with cross‑functional leaders across Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program operations to turn business needs into robust Salesforce‑based solutions.

What you’ll do

In this role, you will:

Lead the design, development, and support of Salesforce solutions and related web applications, portals, and integrations that improve and scale the student experience.
Own the Salesforce technology stack from an administrative and DevOps perspective, including configuration, integrations, deployments, data quality, and environment management (sandboxes, refreshes, and backups).
Architect and prototype innovative, well‑engineered solutions and frameworks, setting coding and quality standards, reviewing developer code, and ensuring Salesforce best practices are consistently followed.
Collaborate closely with developers, designers, QA, and product management to deliver new features, resolve complex issues, and introduce new languages, tools, and technologies where appropriate.
Partner with functional leaders and subject matter experts to gather requirements, model business processes, and design Salesforce solutions that support areas such as Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program processes.
Establish and maintain strong operational practices, including regular system audits, performance tuning, security and access management, change management processes, and disaster‑recovery readiness.
Provide advanced production support for Salesforce, including ownership of deployment and rollback plans, resolution of issues submitted through ticketing systems, participation in an on‑call rotation, and occasional evening or weekend work for releases and critical incidents.

What you’ll bring

Bachelor’s degree in Computer Science or a related field, or equivalent experience, and approximately 6 years of prior relevant technical experience, including at least 5 years of Salesforce development experience.
Deep expertise with the Salesforce platform, including Apex, Visualforce, SOQL, Salesforce APIs, and both Sales Cloud and Service Cloud applications.
Proven ability to design and implement Salesforce solutions of intermediate to advanced complexity, including custom apps and objects, formula fields, workflows, custom views, reports, dashboards, and automation that follow Salesforce best practices.
Strong experience with web‑based applications and services using technologies such as Java, REST, SQL, and GIT, including integrating Salesforce with third‑party products and services.
Demonstrated mastery of coding excellence, software quality, and architectural thinking, with experience mentoring engineers and influencing engineering standards and practices.
Excellent project management, communication, and stakeholder‑management skills, with a track record of meeting deadlines, managing multiple concurrent requests, and collaborating effectively across all levels of the organization.
Salesforce.com Administrator certifications (ADM201 and ADM211).

Bonus points

Master’s degree or higher in a related field.
Experience with Amazon Web Services (AWS), Spark or advanced SQL, Java, Angular 2 or later, and open‑source LMS platforms such as Moodle.
Multiple Salesforce certifications, experience with nonprofit processes, and prior work in SCRUM or other agile environments.

Experience in lieu of education

An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for formal degree requirements.

What to expect from the hiring process

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, candidates will hear from a recruiter or hiring manager who will guide them through the process. We aim to communicate decisions promptly and respectfully.

Interview steps

Introductory call with a recruiter
Conversation with the hiring manager
Interview with members of the technical team

Work location

This is a full-time, in-office position at WGU’s office in Salt Lake City, Utah.

Visa sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.