Fast Facts
The Student Conduct Officer at WGU is responsible for investigating and adjudicating violations of the student conduct code while promoting student development and institutional integrity.
Responsibilities: Key responsibilities include investigating conduct referrals, preparing for hearing processes, collaborating with departments, training university staff, and developing policy improvements for student conduct.
Skills: Candidates should have problem-solving, mediation, conflict resolution, and exemplary communication skills, along with proficiency in Microsoft Office.
Qualifications: A Bachelor's degree and four years of relevant experience are required; a Master's degree and judicial affairs experience are preferred.
Location: This position is remote and based in the United States.
Compensation: $54800 - $82200 / Annually
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Professional 305Pay Range: $54,800.00 - $82,200.00
Job Description
About the Role:
The WGU Student Conduct Officer serves as investigator and adjudicator of reported violations of the code of student conduct. The Conduct Officer strives to balance the need for institutional security and integrity with student development and learning. This is achieved through the proper application of policy, due process, and the creation of meaningful educational sanctions for students found responsible for violations of the code
What You'll Do:
- Investigates and documents Code of Conduct referrals as needed, and adjudicates administrative hearings and determines sanctions as necessary, using an expert level of professional judgement and discretion.
- Reviews referrals to the Office of Student Conduct to determine if referral is warranted, and that case files contain all necessary information and investigation elements and ensures that due process is followed in administrative and board hearings.
- Prepares materials for student conduct hearings, notifies students in writing, and provides guidance on hearing procedures.
- Collaborates with partner departments throughout the University to inform and guide process and procedural development; provide relevant insights about trends, opportunities, and threats emerging from Conduct referrals.
- Works closely with the Senior Manager, Student Rights & Responsibilities and other conduct related areas in the University to identify areas of improvement in services or education that would help reduce the number of student conduct violations.
- Trains various groups within the University regarding the code of student conduct and the conduct referral process.
- Performs other job-related duties as assigned.
Knowledge, Skills, and Abilities You'll Need to Be Successful:
- Demonstrated experience with problem-solving, mediation, and conflict resolution.
- Ability to exercise independent judgement to make decisions within a defined scope.
- Ability to manage multiple responsibilities and priorities and complete complex assignments.
- Exemplary communication, interpersonal, and organizational skills.
- Ability to mediate, counsel, facilitate, innovate, guide, advocate, encourage, and mentor.
- Commitment to fairness and student development.
- Moderate to advanced skill level with Microsoft Office Suite.
What You'll Bring (Minimum Requirements):
- Bachelor's Degree
- 4 years of relevant experience. For the purpose of this role, relevant experience includes student-facing roles such as student mentor or instructor; experience in student conduct or disciplinary functions; experience developing or implementing policy; and/or managing high-volume escalated issues, especially in student populations.
Bonus Points (Preferred Qualifications):
- Master's Degree in a related field
- 1 year of judicial affairs/student conduct adjudication experience.
- Broad knowledge of project management
What to Expect:
At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.
Here’s what that typically looks like:
- Introductory phone screen (~35 minutes): We’ll walk you through what you'll do in this role and learn about your relevant experience.
- Hiring manager interview: Dive deeper into your skills and how you’ll contribute to the team.
- Role-related Assignment
- Panel interview
Visa Sponsorship:
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
