IT Manager

Kiddom • Full-time • Hybrid in San Francisco, California, United States • $130,000 - $190,000 / year • 3w ago

Fast Facts

Kiddom seeks an IT Manager to oversee its internal technology environment, handling vendor management, technical support, and employee onboarding/offboarding processes.

Responsibilities: Manage IT support for employees, troubleshoot technical issues, oversee vendor relationships, ensure compliance with security frameworks, and design scalable IT systems.

Skills: Expertise in Google Workspace Admin, SSO protocols (SAML, SCIM, OIDC), troubleshooting network/system outages, and experience with cloud-based productivity tools.

Qualifications: Experience in scaling IT departments at growth companies with 200 to over 1000 employees and familiarity with security compliance frameworks is preferred.

Location: San Francisco, with no specific travel requirements mentioned.

Compensation: $130000 - $190000 / Annually

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

Kiddom is looking for their first IT Manager to lead and scale our internal technology environment as our team continues to grow. This role will be responsible for IT across the company - managing vendors, resolving support tickets, troubleshooting complex technical issues, and ensuring a smooth onboarding and off-boarding of employees. This role will be accountable for results across IT — setting standards, guiding vendors, improving workflows, and stepping in directly when issues require deeper technical expertise or faster resolution. You’ll work closely with People Operations, Business Systems, and Engineering to support both day-to-day needs and long-term growth.

What you'll do...

Employee Technology & Daily Support
Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
Support Operations & Service Quality
Set expectations and standards for how IT support is delivered across the company
Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
Tools, Vendors & Asset Oversight
Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
Compliance & Operational Readiness
Work closely with Engineering to ensure IT practices support compliance and risk management goals
Implement safeguards that protect the company while minimizing unnecessary friction for employees
Maintain clear records and evidence for IT-related controls and procedures
Building for the Future
Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
Anticipate future needs as the company grows in size, geography, and complexity
Use judgment to decide when structure is necessary and when flexibility better serves the business
Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience

What we're looking for...

Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees.
Functional expertise working with various business systems: implementation, configuration, administration.
SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
A problem solver with a “no task is too small” attitude combined with ability to troubleshoot enterprise level network or system outages
Strong familiarity with cloud-based productivity tools and modern SaaS environments
Experience managing employee onboarding/offboarding, device management, and hardware audits

Bonus:

Working knowledge of key security and privacy compliance frameworks

$130,000 - $190,000 a year

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

What we offer

Full time permanent employees are eligible for the following benefits from their first day of employment:

* Competitive salary

* Meaningful equity

* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

* One Medical membership (in participating locations)

* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.

* 10 paid sick days per year (pro rated depending on start date)

* Paid holidays

* Paid bereavement leave

* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.

* Commuter and FSA plans

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.