Knowledge Product Owner

Amplify Education • Full-time • Remote - United States, United States of America • 3w ago

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify seeks a Knowledge Product Owner to oversee the full lifecycle of Amplify’s knowledge management systems. This includes contributing to the management of intranet platforms, corporate portals, communication and collaboration tools, internal learning management systems, internal and external content (such as product documentation and training materials), and driving the development of new features and improvements to support knowledge sharing and learning across the organization.

This role partners with other Business Systems Product Owners and works closely with engineering, QA and operations teams to represent the voice of the user. The Knowledge Product Owner is responsible for defining, documenting and clearly articulating requirements to the delivery team.

Essential Responsibilities:

Serve as subject matter expert on selection, management, design, enhancement, and delivery of knowledge management strategies. This includes addressing key business challenges such as improving information accessibility, ensuring effective content governance, optimizing content categorization and data organization, and creating user-friendly article/content workflows (including approval processes)
Own content governance standards and knowledge lifecycle management processes, including article standards, metadata, and content feedback loops
Partner closely with Knowledge Governance Managers to implement and manage systems configurations that directly support the enforcement of organizational content standards and lifecycle management
Continuously refine search optimization standards (synonyms, filters, etc) to maintain and improve the accuracy and relevance of search results
Explore AI tools to improve knowledge repository efficiency and support quality. Manage migration of data and content from legacy knowledge systems to corporate standards, such as Salesforce Knowledge.
Monitor, Identify, and resolve production issues within Salesforce Knowledge and other knowledge applications
Understand company strategy and ensure our technology stack aligns with current and long-term goals
Collaborate with Business Systems Product Owners and distributed System Owners across the enterprise to identify potential process changes, data structure shifts, or platform updates that impact Salesforce Knowledge, Enterprise Search, and the broader 'Knowledge Discovery' ecosystem.
Serve as the strategic liaison between business systems teams and subject matter experts to translate functional needs into scalable, AI ready solutions, and ensure successful integrations across platforms.
Collaborate with the Training & Enablement department to align the LMS technology stack with organizational learning goals.
Lead the creation of functional specifications for new LMS features. Ensure that the "learner experience" aligns with the broader user experience of our intranet and internal knowledge portals
Collaborate with Sales, Marketing, Supply Chain, internal support, Customer Experience teams, and leadership to define and prioritize the product vision, strategy, and roadmap, deploying new features, improvements, and bug fixes based on business feedback, priorities, and enterprise goals
Create functional specifications and maintain prioritized backlogs to guide product development within Agile/Scrum frameworks. Communicate effectively to participate in managing product development and delivery within the Scrum team following Agile practices
Work closely with development and system administration teams to develop process and technical solutions, while ensuring product features are delivered on time and meeting high-quality standards with appropriate documentation and controls
Support, create, open and sponsor projects related to improvements/enhancements in area of ownership (both technical and business related).
Work with project teams to build and manage product documentation, organizational change management needs, training plans, and other supporting materials
Collaborate with Business Analysts to create IT requirements to drive changes and enhancements in user story format. Solidify requirements by analyzing documentation, hosting interviews and conducting research
Plan, facilitate, and monitor User Acceptance Testing (UAT) for all initial implementations, future improvements, and system upgrades
Drive visibility into system performance by establishing metrics and reporting for executives that cover usage, engagement, and content effectiveness alongside project status.
Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans

Required Qualifications:

Experience with Salesforce Knowledge or similar knowledge management systems
Experience with LearnUpon, or similar learning management systems
Bachelor's degree in information services, IT, computer science, business or related field
5+ years of recent experience as a Business Analyst/Product Owner
Proven experience in Agile development environments
Ability to contribute effectively across business units within a fast paced, fluid environment to achieve long term organizational goals
Strong written and verbal communication skills for diverse stakeholders (IT, business users, management, vendors, remote and offshore team members)
Demonstrated ability to successfully manage multiple projects independently with strong analytical and problem-solving skills

Preferred Qualifications:

Familiarity with Enterprise Search Systems and AI driven content retrieval
Experience in K-12 public or private school
Professional certifications: PMP/CAPM, CSPO/PSPO/PMI-ACP, KMI-CKM, Salesforce Certified Platform Administrator

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $134,000 - $145,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.