Fast Facts
Trafera is seeking an Onsite Repair Technician in Fayette, Kentucky who will be responsible for diagnosing and repairing technology equipment at various customer locations, providing quality service to support K-12 schools.
Responsibilities: The technician will collect devices for repair, maintain onsite inventory, ensure proper logistics for staging devices, and perform repairs in accordance with established guidelines.
Skills: Applicants should have 2+ years of experience in technology repair, strong problem-solving skills, exceptional communication abilities, and a valid driver's license.
Qualifications: A high school diploma or equivalent is required, along with knowledge of ERP systems and proficiency in Microsoft Office and Google Workspace.
Location: The position is based in Fayette, Kentucky, with responsibilities involving travel to various customer locations.
Compensation: $21 / Hourly
$21 per hour starting + up to $1,000 per quarter bonus!
About Trafera
It's no secret that technology has changed, especially for schools. Competing and staying successful in an ever-evolving world of digital transformation takes more than just a technology friend, it takes a true technology powerhouse.
Based out of St. Paul, Minnesota along with locations in Oklahoma, Louisiana, West Virginia, and North Carolina, Trafera is a dynamic and growing company wholly immersed in the K-12 and higher education marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. Additionally, Trafera provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience.
We are passionate about serving not only our customers' needs, but also those of our employees. Working at Trafera, you will be part of an energetic team that shares an enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives. Come join us!
Position Summary:
The Onsite Repair Technician is responsible for diagnosing, repairing, and maintaining equipment or systems at customer location(s). You will travel to various sites to perform hands-on technical service, troubleshoot issues, and ensure optimal functionality of products.
Competencies:
Nimble Learning
Collaborates
Customer Focus
Instills Trust
Action Oriented
Courage
Persuaded
Decision Quality
Manages Conflict
Optimize Work Processes
Essential Responsibilities:
The following essential functions represent the primary work performed; however, other responsibilities could be expected that not detailed here but fall within the scope of this role.
- Collect devices from customers and assets such as monitors and docking stations, requiring repair; diagnose issues, then repair or replace components as necessary to restore full functionality
- Performing and quality-checking minor repairs (e.g., screen and keyboard replacements) to ensure quick turnaround and return of devices to students
- If a device cannot be repaired onsite, create a Service Repair Order (SRO) and properly stage the device—both physically and within tracking systems—for transport between the customer site and the company’s repair facility
- Maintain and organize the onsite parts closet, ensuring optimal stock levels of necessary supplies, while accurately tracking and updating inventory in the ERP system (CSI)
- Track company-owned parts, tools, and devices to ensure accurate documentation from the date items are collected from the customer to the date they are returned, enabling timely and accurate reporting to Tulsa Public Schools (TPS)
- Ensure all repairs are performed in accordance with established testing procedures, technical guidelines, and quality assurance standards
- In-depth understanding of warranty entitlements, coverage terms, eligibility and service requirements
- Ensure that cargo is safely and accurately loaded and unloaded
- Responsible for transporting raw materials and finished goods between customer locations using a personal vehicle or by ridesharing with a customer
- Maintain safe driving practices including adhering to traffic regulations and company safety procedures
- Maintain accurate records of mileage
Minimum Skills, Abilities, and Requirements:
- Highschool Diploma or Equivalent
- 2+ years of progressive experience in customer service, technology repair and diagnosis or other related technology services role
- Strong business acumen and ability to think strategically to contribute toward organizational planning
- Demonstrated analytical and problem-solving skills
- Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders
- Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
- Must have an unexpired driver’s license and maintain appropriate licensing, credentials, and clean driving record
- Must currently have DOT certification or must be able pass DOT certification after hire and annually thereafter
- Requires interstate traveling, including overnight lodging as necessary
- Ability to use Hand trucks and other loading and unloading tools
- Self-directed work style, able to work autonomously, prioritize and deliver results
Technology and Systems:
- Knowledge of ERP systems such as CSI
- Microsoft Office Suite (especially Excel)
- Google Workspace (especially Google Sheets)
- Knowledge of GPS and other navigational tools
Work Environment, Physical, and Mental Demands:
Incumbents in this role will primarily perform their work as an Onsite Repair Technician and interact with team members and customers throughout their service location in an office environment. The office environment includes exposure to moderate noise levels typically associated with an indoor office facility. Additionally, the incumbent will be operating a motor vehicle and must adhere to all traffic laws and company safety protocols. While performing the duties of this position, incumbents may be expected to do any of the following, with or without accommodation:
- Stand or sit at their desk or workstation for long periods
- Use tools, machinery, equipment, or controls in a safe and effective manner
- Effectively use computer keyboard, mobile device, desktop computer, laptop, calculator, telephone, copy machine and other business tools or controls
- Mentally focus on tasks and apply sound reasoning and judgement
- Review documents, monitors or displays with potentially small print
- Wear personal protective equipment (PPE) such as safety glasses, face shields, hard hats, masks, gloves or other PPE if required
- Move on potentially uneven or slippery surfaces
- Move through the office facility and production warehouse facility on potentially uneven or slippery surface
- Respond to safety control noises or alarms such as fire alarm, forklifts horns, and machinery alerts
- Reach under, over, above or around desks, machinery or other objects such as bending, stooping, kneeling, reaching, and climbing to perform work
- Lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment
- Must have hand-eye and mind-eye coordination for safe vehicle operation.
- Must be able to sit for extended periods while operating a vehicle safely, adhering to all traffic laws and company safety protocols.
The typical workdays and hours for the organization vary depending on the role being performed with potential for extended hours, including weekends or holidays based on business needs.
The typical workdays and hours are Monday – Friday 7:30 am – 4:00 pm.
This role is classified as full-time nonexempt (hourly) and incumbents will work a minimum of 40 hours in a work week. Work is expected to be delivered within established deadlines and quality standards within specific time periods. This is typically within a 40-hour work week. Overtime (working more than 40 hours in a work week) may be worked when approved or could be required if requested by a manager.
This job description details the essential functions, requirements, work environment, physical, and mental demands of this position and should not be considered the only ones necessary for this position.
Trafera is committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. Additionally, Trafera seeks to provide an inclusive work environment that allows all people, including those with limiting conditions or disabilities, to make a meaningful contribution. As such, the organization is committed to providing reasonable accommodation for the known physical or mental limitations of an otherwise qualified individual with a disability unless undue hardship and/or a significant risk to the health and/or safety of the individual or others would result. For questions about these commitments and policies, contact a member of the human resources team.
