Manager, Delivery Operations

McGraw Hill • Full-time • Remote (Remote from Ohio, United States) • $72,000 - $130,000 / year • 8h ago

Fast Facts

The Manager of Delivery Operations at McGraw Hill will oversee product delivery execution, lead Project Managers, and ensure alignment with organizational priorities in a fully remote role based in the US.

Responsibilities: Manage day-to-day product delivery execution, coach Project Managers, monitor progress, and ensure alignment with product and business leaders.

Skills: Strong leadership, communication, problem-solving, Agile and Lean delivery practices, and situational awareness, particularly in educational technology.

Qualifications: Bachelor's degree in Business or a related field; minimum of 5 years experience in delivery operations and people management preferred, especially in EdTech.

Location: Fully remote position based in the US.

Compensation: $72000 - $130000 / Annually

Fast Facts

The Manager of Delivery Operations at McGraw Hill will lead day-to-day product delivery execution, ensuring efficiency and alignment with organizational priorities in a remote role based in the US.

Responsibilities: Responsible for overseeing product delivery execution, coaching Project Managers, monitoring progress, and ensuring alignment with product and business leaders.

Skills: Strong leadership, situational awareness, communication, problem-solving, and Agile/Lean delivery practices, particularly in educational technology.

Qualifications: Bachelor's degree in Business or related field; minimum 5 years experience in delivery operations and people management preferred, especially in EdTech.

Location: Remote position based in the US.

Compensation: $72000 - $130000 / Annually

Overview

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

How can you make an impact?

The Manager of Delivery Operations is responsible for leading day-to-day product delivery execution and ensuring product delivery teams operate efficiently, predictably, and in alignment with organizational priorities. This role acts as the primary people and execution leader for Project Managers and serves as a critical connector between strategy and product delivery.

Reporting to the Director of Delivery Operations, the Manager of Delivery Operations ensures product delivery plans are realistic, outcome-focused, and continuously adjusted to reflect capacity, dependencies, and changing business needs. This role plays a key part in stabilizing product delivery, improving flow, and enabling teams to deliver valueable products with confidence. This is a remote role based in the US.

What you will do:

Delivery Execution & Oversight

Oversee product delivery execution across assigned product development teams or initiatives
Ensure product delivery plans are outcome-based, capacity-aware, and achievable
Monitor progress, dependencies, and risks across product delivery and other initiatives
Proactively identify product delivery issues and implement corrective actions
Ensure consistent application of product delivery standards, practices, and cadences

People Leadership & Coaching

Directly manage, coach, and develop Project Managers (Operators)
Set clear expectations and provide ongoing feedback and performance support
Build a culture of accountability, learning, and continuous improvement
Ensure Project Managers (Operators) are equipped to effectively partner with business and product delivery teams

Planning, Coordination & Alignment

Partner with Product and Business leaders to align product delivery plans
Coordinate cross-team dependencies and sequencing of work
Support intake, prioritization, and backlog readiness processes
Ensure product delivery work aligns with broader strategic and operational objectives

Metrics, Visibility & Reporting

Use product delivery metrics to provide transparency into progress, health, and outcomes
Identify trends, bottlenecks, and improvement opportunities using data
Prepare and contribute to product delivery status updates and leadership readouts
Escalate risks and issues with clear context and recommended actions

Continuous Improvement & Ways of Working

Identify opportunities to improve product delivery processes, tools, and workflows
Support adoption of Lean and Agile practices as defined by the product delivery operating model
Partner with the Director of Delivery Operations on operational improvements and change initiatives
Reinforce consistent ways of working across product delivery teams

What you bring:

Leadership & Interpersonal Skills

Confident, calm presence in fast-paced or ambiguous environments
Strong situational awareness and sound judgment
Trusted partner to Project Managers, peers, and stakeholders
Clear, concise communicator

Cultural Fit

High emotional intelligence and integrity
Collaborative and team-oriented mindset
Adaptable and resilient in the face of change
Comfortable balancing competing priorities

Execution & Systems Thinking

Detail-oriented while maintaining awareness of broader delivery impacts
Strong problem-solving and decision-making skills
Ability to focus teams on the most important outcomes
Continuous improvement mindset

Core Competencies:

Delivery & Leadership Experience

Experience managing delivery teams or Project Managers to achieve expected outcomes
Demonstrated ability to stabilize product delivery and improve predictability
Ability to create clarity and structure in dynamic environments
Strong stakeholder management and relationship-building skills

Lean / Agile Delivery Practices

Experience with Agile and Lean delivery practices (Scrum, Kanban, SAFe, etc.)
Ability to apply Agile principles pragmatically across multiple types of products or delivery situations
Experience managing dependencies, risks, and constraints
Comfort operating within defined product delivery governance and metrics

Planning & Execution Management

Ability to balance tactical delivery needs with longer-term planning
Experience coordinating across teams and functions
Ability to translate strategy into executable product delivery plans
Strong organizational and prioritization skills

Education & Experience

Bachelor’s degree required (Business, Management, Operations, Education, Education Technology, or a related field)
Education Technology (EdTech) experience preferred

Experience

Minimum of 5 years of professional experience and people management experience, preferably leading Project Managers or delivery-focused roles
Experience working in delivery, operations, project management, transformation, or Education Technology environments

Here’s what we offer:

Thepay range for this position is between $72,000-130,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered.Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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