Onboarding Engineer

CDW • Full-time • Remote (Hybrid in Vernon Hills, Illinois, United States) • 8h ago

Fast Facts

CDW is seeking an Onboarding Engineer to manage technical deployments during the Customer Onboarding journey, ensuring a positive experience through expert communication and technical guidance.

Responsibilities: Manage customer onboarding by coordinating deployments, communicating updates, leading technical reviews, and providing training on tools and best practices.

Skills: Strong abilities in AWS management, scripting languages like Python and Bash, Terraform and CloudFormation for infrastructure as code, and excellent communication skills to interface with customers and teams.

Qualifications: 5 years of experience in technical roles, especially with AWS and customer support processes; AWS Associate Certification required within 90 days of hire.

Location: This position is 100% remote from anywhere, but the company is located in Vernon Hills, Illinois, United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $120,000.

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

As an Onboarding Engineer, you will manage the technical deployments throughout the Customer Onboarding journey, ensuring a positive and successful onboarding experience. In this role, you will leverage your technical expertise to align customer needs with Mission's tools and best practices, creating a seamless and efficient transition for customers.

This position is 100% remote.

Responsibilities

Work with Onboarding team to provide an efficient, seamless, and timely onboarding experience for customers
Communicate with external customers and internal teams throughout Customer Onboarding Deployments; provide updates and escalate issues
Generate Environment Asset Discovery worksheets and lead technical reviews of customer environments in preparation for Customer Onboarding Deployments
Be a trusted advisor for customers on AWS Best Practices for backups, patching, runbooks, and AWS account management
Be an expert on Mission tooling and train customers on usage and best practices
Deploy Terraform modules and monitoring agents for customer onboardings
Write and use knowledge base articles to further support Customer Onboarding Deployments
Find automation opportunities, leveraging scripting capabilities to further enable Customer Onboarding Deployments
Work with customers to create runbooks; guide creation process and deployment
Offboard Managed Services customers; undo tooling, communicate with customers, and create a timely and efficient experience for customers and internal teams
Work with internal teams to update processes, create documentation, or increase efficiencies

Requirements

5 years of experience in technical roles, technical deployment preferred
Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
Able to deploy Mission tooling, including New Relic, CrowdStrike, and others
Experience working as System Administrator (Linux and Windows)
Deep understanding of infrastructure and networking of AWS Services, principally EC2 and VPC
Ability to manage networks and websites, including the IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions
Understanding of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and the administration of web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET )
Knowledge of technical customer support processes that included planning, coordinating, problem resolution, and documentation
Ability to work on a flexible schedule, including nights, weekends, and holidays
Strong teamwork, listening, verbal, and written communication skills, with an ability to communicate technical needs to customers, engineering and non-engineering team
Proficiency in Python, Bash, and interacting with APIs such as REST and GraphQL
Proficiency in deploying infrastructure-as-code and configuration management with Terraform and CloudFormation
Ability to work in a technical customer support role that included planning, coordinating, problem resolution, and documentation
AWS Associate Certification (required within 90 days of hire)

About Mission Cloud

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

We make technology work so people can do great things. 

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.