Fast Facts
CDW is hiring a Cisco Renewal Specialist for a 12-month contract responsible for managing Cisco contract renewals while collaborating with sales and partners to enhance customer retention and identify growth opportunities.
Responsibilities: Manage the Cisco renewal lifecycle, ensuring timely contract renewals, preparing and processing renewal contracts, and collaborating with sales to identify growth opportunities.
Skills: Experience in renewals and sales operations, strong attention to detail, excellent communication skills, proficiency with CRM systems, and ability to manage multiple renewals simultaneously.
Qualifications: 2+ years in renewals, sales operations, or customer success; hands-on experience with Cisco products; vendor certifications in Cisco or relevant fields preferred.
Location: Toronto, Ontario, Canada
Compensation: $70000 - $86400 / Annually
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary:
The Cisco Renewal Specialist is responsible for managing and driving the renewal of Cisco support, maintenance, and subscription contracts. This role works closely with sales, partners, and customers to ensure timely renewals, maximize retention, and identify upsell or cross-sell opportunities while delivering a smooth customer experience.
What you'll do:
- Manage the end-to-end Cisco renewal lifecycle for assigned accounts
- Proactively engage customers and partners ahead of contract expiration dates
- Prepare, quote, and process Cisco renewal contracts accurately and on time
- Collaborate with sales teams to align renewal strategy and identify growth opportunities
- Ensure compliance with Cisco policies, pricing, and entitlement requirements
- Track renewals, pipeline, and forecasts using CRM and Cisco tools
- Resolve contract, pricing, and entitlement issues in coordination with Cisco and internal teams
- Maintain accurate customer, contract, and renewal data
- Meet or exceed renewal rate, retention, and revenue targets
What we expect of you:
- 2+ years of experience in renewals, sales operations, customer success, or contract management
- Hands-on experience with Cisco products, services, and renewal processes
- Strong attention to detail and ability to manage multiple renewals simultaneously
- Excellent communication and customer-facing skills
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Excel
- Ability to work cross-functionally with sales, finance, and operations teams
Preferred Qualifications
- Experience working with Cisco partners or distributors
- Knowledge of Cisco Smart Accounts, EA agreements, and subscription licensing
- Cisco or relevant industry certifications
- Strong negotiation and problem-solving skills
- Key Skills & Competencies
- Contract and renewal management
- Customer retention and relationship management
- Forecasting and pipeline management
- Time management and organization
- Analytical and detail-oriented mindset
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.
Pay range: $ 70,000- $ 86, 400, depending on experience and skill set
Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
