User Researcher, Platform & Launch Experience

Amplify Education • Full-time • Remote (Remote from United States, United States of America) • $80,000 - $95,000 / year • 1m ago

Fast Facts

Amplify is seeking a User Researcher to enhance user experiences for both technical back-end systems and user-facing interfaces, collaborating closely with Product, Design, and other research teams.

Responsibilities: Lead user research initiatives to improve Amplify's products, conduct mixed methods research, and collaborate with cross-functional teams to translate findings into actionable insights.

Skills: Strong experience in conducting end-to-end research, ability to analyze findings, and proficiency in various qualitative and quantitative research methods.

Qualifications: 2+ years of relevant experience, technical background, and interest in education or the edtech industry are essential; customer relationship management experience is preferred.

Location: Remote - United States, United States of America

Compensation: $80000 - $95000 / Annually

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description Summary:

Amplify is looking for a User Researcher to support two distinct but interconnected teams: our Entryways & Onboarding team, who works on user-facing experiences like login flows, global navigation, and our educator and student homepages; and our Launch Experience team, who focuses on the technical back-end systems that enable platform access, including licensing and enrollment, entitlements, rostering, and administrator controls and settings. This role will lead and oversee research on a diverse range of user experiences, from highly technical applications to user-facing interfaces and internal tools. In this role, you will work directly with Product, Design, and other research teams to better understand how users interact with our platform and evaluate new features and experiences. The ideal candidate is highly organized, collaborative, passionate about building the best possible experience for teachers, students, and administrators, and comfortable context switching between different teams with varying working styles and technical requirements. This role will report to the Director, User Research.

Essential Responsibilities:

Develop research strategies and conduct end-to-end research focused on improving Amplify products across both user-facing and technical back-end experiences
Work collaboratively with other researchers, product managers, designers, and cross-functional partners (i.e., Data Science, Customer Success, Marketing) to identify key research questions, and then scope, plan, and execute research to address those questions/goals
Navigate and contribute to different team environments, adapting research approaches to match the varying technical complexity and working styles of the Entryways & Onboarding and Launch Experience teams
Recruit and expand a diverse database of teachers, students, and administrators for participation in user research
Conduct mixed methods research with educators and students, including user interviews, surveys, usability testing, prototype testing, focus groups, and classroom observations
Synthesize takeaways from qualitative and quantitative research into actionable insights and communicate them to stakeholders in compelling and creative ways, with particular attention to translating technical system requirements into user needs
Continually evolve our processes for organizing user research and testing across multiple Product teams, ensuring appropriate prioritization of projects, and crafting short- and long-term research plans
Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects
Serve as an advocate for our users across both technical and user-facing product experiences

Of course, this is just a sample of the responsibilities this role will require. You should assume that your role will encompass other tasks and that responsibilities may increase with time.

Required Qualifications:

2+ years of experience leading end-to-end research at different phases of the product development process
Strong technical background with the ability to quickly learn complex systems and translate technical requirements into user research frameworks
Experience with various quantitative and qualitative research methods such as discovery research, usability testing, focus groups, field research, interviewing, and surveying
Experience analyzing research findings and reporting concise and concrete insights and recommendations
Excellent ability to context switch between different teams, working styles, and varying levels of technical complexity
Effective communicator and storyteller with the ability to synthesize and present research findings with a user-centric perspective
Experience developing processes to organize work across multiple people and teams
Strong analytical and problem-solving skills
Excellent organizational skills and constant attention to detail
Self-starter who is able to lead multiple projects at a time
Dedication to building trusting, successful partnerships with cross-functional partners
Interest in education and the edtech industry

Preferred Qualifications:

Customer relationship management experience
Experience conducting research on technical back-end systems, administrative tools, or B2B software platforms
Degree or prior experience in education, HCI, technology, design, user research, curriculum content development

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $95,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.