HR Service Delivery Functional Analyst II

Western Governors University • Full-time • Hybrid in Salt Lake City, Utah, United States • $66,300 - $99,500 / year • 6h ago

Fast Facts

WGU is seeking an HR Service Delivery Functional Analyst II to enhance HR operations using ServiceNow, streamline workflows, and improve employee self-service experiences.

Responsibilities: The role involves supporting HR operations through ServiceNow, maintaining the Employee Center, creating training materials, and developing reports for operational visibility.

Skills: Candidates should have functional knowledge of ServiceNow HR Service Delivery, strong attention to detail, problem-solving skills, and the ability to handle sensitive information confidentially.

Qualifications: Experience in HR shared services, employee center management, or HR system integrations is a plus. Equivalent relevant experience may substitute for a degree.

Location: This is a full-time position based in Salt Lake City, Utah, requiring occasional travel up to 20%.

Compensation: $66300 - $99500 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307Pay Range: $66,300.00 - $99,500.00

Job Description

The HR Service Delivery Functional Analyst II supports the effective use of ServiceNow HR Service Delivery within the People and Talent People Center. This role partners closely with People and Talent fulfillers, functional stakeholders, and technical teams to streamline HR operations, improve self-service experiences, and reduce manual work. You will play a key role in enabling consistent, efficient, and employee-centered HR service delivery.

What You’ll Do

Serve as the functional resource for ServiceNow HR Service Delivery, supporting People and Talent fulfillers across functions
Partner with People and Talent stakeholders and technical teams to support HRSD services, workflows, and assignment groups
Maintain and enhance the Employee Center to ensure a consistent and user-friendly intake and self-service experience
Support HR knowledge management activities including content structure, usability, and governance standards
Develop and maintain training materials, job aids, and documentation for HRSD users
Create and maintain dashboards and reports to support operational visibility and workload tracking
Participate in testing, validation, and release activities and support basic HR system integrations as needed

What You’ll Bring

Functional knowledge of ServiceNow HR Service Delivery including case management, Employee Center, and reporting
Ability to translate HRSD processes and system concepts to People and Talent partners
Experience creating training materials or job aids for HR systems or processes
Strong attention to detail with a focus on data accuracy and consistent process execution
Problem-solving skills with the ability to identify root causes and recommend process improvements
Collaborative mindset with the ability to partner across HR and technical teams
Ability to handle sensitive information with confidentiality and sound judgment

Bonus Points

Experience with Employee Center and HR knowledge management within ServiceNow
Exposure to Workday and understanding of HR system integrations
Experience working in an HR Shared Services environment

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this role may be considered in place of a bachelor’s degree. Generally, one year of experience may substitute for one year of education at the hiring manager’s discretion.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Interview Steps

Introductory call
Hiring manager interview
Potential third interview

Work Location

This is a full-time, in-office position at WGU’s office in Salt Lake City, Utah.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.