Fast Facts
City Year is seeking an Impact Manager in Phoenix to lead and develop a team of Student Success Coaches, supporting students' academic performance and implementing a school-based service model.
Responsibilities: Key responsibilities include managing and developing Student Success Coaches, building partnerships with school officials, ensuring effective program delivery, and supporting new site initiatives.
Skills: Candidates should have strong relationship-building skills, experience in team management, and creative problem-solving abilities.
Qualifications: Preferred qualifications include 2-3 years of relevant experience, with a background in education and national service experience being a plus.
Location: This role is based in Phoenix, AZ, and involves working directly at partner schools.
Compensation: $58000 - $58000 / Annually
Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Active City Year Staff members must login to Workday to apply internally.
Number of Positions: 1
Position Overview
City Year is seeking an Impact Manager (IM) in Phoenix to join our start-up operations in Phoenix to lead and develop a team of City Year Student Success Coaches (SSCs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to the Managing Director of Start Up in Phoenix and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support the growth of the Student Success Coaches.
Job Description
City Year is seeking an Impact Manager (IM)in Phoenixto join our start-up operations in Phoenix tolead and develop a team ofCity Year Student Success Coaches(SSCs)as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting totheManaging Director of Start Up in Phoenixand working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will supportthe growth ofthe StudentSuccess Coaches.
This may be the job for you if:
- You lead through your connections with others, create spaces where individuals canflourish and grow, and support them to find meaning in their work.
- You are always learning.You work on your own growth and development andauthenticallymodel thatworkfor those you lead.
- You are a collaborative worker witha strong senseof ownership over your success, strategy to get there, and organization to execute on your plans.
- Youhave an entrepreneurial mindsetandare both comfortable andconfidentmanaging the challenges and opportunities that arise with new initiatives.
Active City Year Corps or Staff members must login to Workday/cyresourceto apply internally.
Application Instructions:
Click Apply tosubmityour online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Location:Phoenix, AZ(officeand school based)
Job Responsibilities:
Student Success Coach Management &Experience
Hire, manage, coach, and develop up to12Student Success Coachesatone of two school partners, where theyachieve service performance and standards requirements while reaching their leadership development potential.
BuildConditions for Success in our Schools
Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of partnershipagreementbetween the school and City Year.Ensure the necessary conditions and resources are in place fortheir team ofSSCsto deliver attendance, behavior,and course performance interventions for students.
Supporting the Launch of Phoenix
During Phoenix’s pilot year, this role will work closely with the Managing Director of Start Up to help build the core systems and practices needed for a new site to run effectively. This may include supporting fundraising activities, strengthening operational capacity,assistingwithhiringand onboarding new team members,facilitatingmeetings or workshops, and taking onadditionalresponsibilities as new needs or challenges arise. Because the work will evolve throughout the pilot year, the Impact Manager must be comfortable navigating ambiguity, solving problems quickly, and contributing to a growing and changing environment
Service Delivery &Impact
ImplementCityYear’s model with a high degree of quality to a targeted group of students at the right time, at assigned schoolhouse(s). Make data-informed decisions to ensure tutoring, classroom support, afterschool programs, and school-wide initiatives align with the shared goals of the school/City Year partnership.
Local and National Organizational Initiatives
- Support with recruitment ofSSCsin partnership with ASU.
- Assistservice projectsandother side-wide designated events.
- Support other community engagement and fundraising efforts.
What does a typical day look like?
- Start of day centering meeting with team
- Observe and share feedback withSSCsproviding interventions for students
- Review Student Achievement data
- ReviewSSCevent plans, student engagement data and offer feedback
- Individual Meetings withSSCs
- CoachSSCsthrough communication challenges and conflict resolution
- Connect with school administration to review upcoming initiatives and mutual expectations
- Meet withManaging Directorof Phoenix Start Upfor your own support
- Host City Year's potential and current funding partners on a school tour and roundtable
- End of day centering meeting with team
BasicQualifications
- Experience building and growingcomplexprofessionalrelationshipswith a diverse group of internal and external stakeholders.
- Experience holding people accountabletoperformance goals and navigating difficult conversations.
- Experience managing diverse teams, particularly managing teams of early-workforce members.
- Ability toapplycreative problem solving when faced with perceived barriers.
- Ability to translate mission and vision from organization level toindividual levelanddraw connections between mission and daily work.
- Ability to navigate complex topics and parse them for specific audiences.
Additional Qualifications:
- 2-3 years of relevant experience, work in the education sector preferred.
- National serviceexperience is a plus.
Benefits:
Full-time employees will be eligible for all benefits including vacation and sick days andorganizationholidays. You mayparticipatein all benefit programs that City Yearestablishesand makes available to eligible employees, under (and subject to all provisions of) theplandocuments that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s)pursuant tothe terms and conditions of company policy and the401(k) plandocument.
As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
City Year does not sponsor work authorization visas.
Compensation
Theanticipatedstart date isApril1, 2026
Salary range for this position is$58,000
Benefits
Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.
Employment at City Year is at-will.
City Year does not sponsor work authorization visas.
