Reputation Specialist

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Summary: Curriculum Associates is seeking a proactive and digitally savvy Reputation Specialist to support the External Communications team through social engagement, community management, reputation monitoring, and cross-functional communications. The ideal candidate will thrive in a fast-paced environment, managing tactical responsibilities efficiently while identifying insights that help shape broader communications strategies. Essential duties/responsibilities: Manage and monitor social engagement across platforms including LinkedIn, Instagram, Facebook, X, and emerging channels. Respond to or escalate community comments, questions, and direct messages in alignment with brand guidelines. Support proactive audience engagement and identify opportunities for real-time brand interaction. Conduct social listening and monitor brand sentiment, educator conversations, industry trends, and competitor activity. Flag and escalate sensitive or high-risk reputation issues and support crisis communications readiness. Maintain escalation workflows, documentation, and operational processes related to reputation management. Develop recurring reports and dashboards on engagement, sentiment, campaigns, and reputation insights. Surface actionable recommendations to inform content strategy, thought leadership, and proactive communications. Manage Curriculum Associates’ Glassdoor presence and support employer brand initiatives with HR and Internal Communications. Coordinate cross-functional communications requests while improving workflows, systems, templates, and team efficiency. Required Job Skills and Abilities: Strong understanding of social listening, social monitoring, and brand reputation management best practices. Exceptional written communication and organizational skills. Ability to prioritize multiple projects in a fast-paced environment. Strong judgment and professionalism when handling sensitive or escalated issues. Detail-oriented with strong operational and project management abilities. Familiarity with Sprout and/or the education industry is a plus. Required Education and Experience: Experience in social media, communications, PR, digital marketing, community management, or reputation management preferred. Experience supporting brand social channels and engaging with online communities. Preference may be given to individuals with experience in education, edtech, or supporting online communities. Benefits and Pay Range: Pay – This role’s base pay is $22/hr. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws. Benefits - Temporary employees who average, and maintain, at least 30 hours of work per week may become eligible for medical coverage, under the Affordable Care Act, after an initial waiting period. Temporary and per-diem employees working more than 20 hours per week are eligible for twelve paid holidays. All temporary employees are eligible for accrued sick time. Temporary employees may be eligible to participate in the 401k if they meet the hours required of the plan. Travel: >10% Working Environment: Moves materials and event items with or without reasonable accommodation. Role requires extended periods of working at a computer. Classification: People Manager/Individual Contributor: Individual Contributor Hours: 20 Background Check and Frequency: Hours and Frequency of Mandated Sexual Harassment Training: Up to 2 hours annually Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law. If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at people@cainc.com for US based job postings. Contact people-india@cainc.com for India job postings. US-based Candidates: Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit: https://www.e-verify.gov/employees/employee-rights-and-responsibilities Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act. Click here for more information about our data-collection practices and your rights related to that data.