SAM Labs is an award-winning EdTech start-up. Founded in 2014, growing fast, making a difference, and venture capital funded. With over 9,000 school customers in 60+ countries already using SAM Labs products and lesson materials, SAM Labs is looking for more talent to join its team!
SAM Labs inspires generations of problem solvers with Coding and STEAM. We empower teachers with innovative curriculum resources, tools, and the mindset to do so. Teachers and students learn with SAM Labs kits and lessons by designing anything from energy efficient lighting grids for ‘smart’ cities to solar-powered habitats for endangered species - all the while meeting curriculum standards.
We are looking for a Customer Success Manager (CSM) to partner and support school districts in implementing our STEAM products in various classrooms and settings across the East Coast Region of the United States.
Driven by passion, data, and collaboration, we are on a mission to be the leading player in the future of education. As a CSM in our Customer Success team, you will play a crucial role in our continued growth and success.
This role will be based remote, from your home, and covering your designated territory of the East Coast Region. Given that we have further teams across the USA, Europe, and the rest of the world, you will be working in a truly global environment.
At SAM Labs we are optimists. We value creativity, action, hard work, ownership, transparency and fun. If you do too, join us!
More about the Role:
You
- Are based in the East Coast Region of the United States (CT, DE, FL, GA, ME, MD, MA, NH, NJ, NY, NC, PA, RI, SC, VT, VA)
- Have 1-2 years of experience working in Ed Tech, Customer Success, Sales, Account Executive, or Account Management
- Have taught STEAM and/or Coding in Elementary or Middle School for at least 2 years in the past 5-7 years
- Have a customer-centric attitude and are obsessed over the details of the customer experience & journey
- Have an agile, data-driven, and proactive approach to support customers
- Are comfortable training teachers and administrators across the district and school levels
- Are excited to support teachers by co-teaching or modeling lessons and activities in the classroom
- Are passionate about the direct K-12 school market and are always ready to go the extra mile
- Thrive in the dynamic environment of a start-up
- Are comfortable utilizing tech platforms to manage and react to customer data and information
- Are willing to travel across your region (up to 35% of the time) to train, support teachers in their classrooms, and meet with district leaders
- Have excellent writing, presenting, and conversational skills
- Are able to multitask, prioritize and manage time effectively
- Are experienced in and/or have a passion for STEAM & Coding
The Process (Stage Gates)
- Application Review (Cover Letter & Resume)
- Video Submission
- Sample Job Assignment (drafting a customer journey plan with timeline, goals, expansion; drafting an intervention plan)
- Presentation and Interview with manager- Director of Customer Success
- CEO interview