At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.
About Us
Watermark is a high-growth SaaS provider of assessment software for higher education institutions worldwide. Our global organization provides educational intelligence systems that help colleges and universities gain insights into student learning so they can improve the quality of educational programs, assess institutional effectiveness, and streamline the accreditation process.
Watermark supports over 1,700 higher education institutions, including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year!… and we’re just getting started! Our phenomenal team of people is at the heart of everything we do — join us to experience the Watermark Workplace difference firsthand.
About this Position
As a Client Success Manager, you will collaborate with clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship in order to drive campus leadership toward achievement of their goals.
You will then leverage the relationships you’ve built to drive client development efforts that organically grow the partnership and drive advocacy amongst our community of users.
Essential Duties and Responsibilities
- Collaborating with current clients to drive adoption and ensure achievement of the client’s goals and objectives with Watermark platforms.
- Action planning and aligning internal resources to ensure client needs are met
- Building trusted relationships with key client stakeholders
- Supporting clients in effectively driving change on their campuses
- Partnering with Sales to drive expansion through cross and upsell opportunities
- Partnering with Watermark executive team for top account management
- Identifying risks that manifest within your client portfolio and initiating playbooks
- Documenting client information, activities, and interactions
- Creating services opportunities by introducing Academy training and Services packages
- Participating in the implementation phase as needed as strategic consultant
- Meeting with manager regularly to discuss challenges, risks and opportunities
- Contributing to the growth and development of a world class CSM team
Experience & Education Requirements
- Bachelor’s degree in business or a related field
- Higher Education background preferred
- Preferred experience working in Domo and Salesforce
- Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
- Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks
- Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
- Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
- Preference for those with experience in Sales or Account Management
- Experience presenting to audiences of all sizes, both in-person and virtually
- Willing and able to travel periodically (3-4 trips, annually)
- 1-2 years prior experience managing a portfolio of clients
- A high level of competence in communication, critical thinking, reasoning, as well as computer skill
This role is fully remote within the US and applicants must be authorized to work in the US.
Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $70K - $75K and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations.
At Watermark we are continually strengthening the rich diversity in our workplace — the primary reason we succeed and we’re proud to be an equal opportunity employer. We work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.