Implementation Consultant, Raise

Anthology • Full-time • Remote (United States) • $64,000 - $79,000 / year • 1m ago

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

This role involves spearheading the implementation of our Anthology Raise CRM solution for Advancement. This solution goes beyond traditional CRM to help institutions improve donor and constituent experience, identify giving trends, and enhance prospect management engagement. This enables institutions to dynamically cater to each donor and constituent, creating a unique experience to nurture lifelong engagement.

The Implementation Consultant is tasked with guiding customers through the design and delivery of Anthology’s software solutions. They will collaborate with a team to efficiently deliver solutions while ensuring a high level of customer satisfaction. Responsibilities include becoming a subject matter expert in Anthology’s solutions and implementation methodology, conducting business process reviews, guiding customers through complex design discussions and configuration sessions, supporting user acceptance testing and deployment processes, and leading customer training. Successful consultants in this role will demonstrate a proactive, self-starting attitude and will play a crucial role in driving adoption, customer satisfaction, and retention.

Specific responsibilities will include:

Following established methodology to meet project deliverables for all assigned tasks
Serving as the main point of contact for configuration and facilitate requirements gathering
Recognizing potential solutions to a business problem to ensure the best alternative is selected for the customer within the project scope
Providing required documentation and training for tasks, including design documentation, technical specifications, solution functionality, user procedures, test plans, and status reports
Leading and delivering Microsoft Dynamics 365 (CRM)/Power Apps projects through analysis, design, development, testing, training, and deployment activities
Communicating information accurately and timely to project team members and customers
Identifying, recognizing, and escalating risks and issues
Seeking out and participating in learning activities to enhance knowledge of technologies, software packages, and the industry
Fostering an environment of teamwork both internally and externally
Participating in project quality assurance reviews as necessary
Assisting in developing internal training materials and project productivity tools
Participating in business development activities when requested
Establishing a positive, professional relationship with customers, inclusive of professional demeanor, conduct, and appearance
Establishing proper communication channels with customer personnel and responding appropriately to all customer concerns/requests on a timely basis
Providing Project Manager and customer management with ongoing progress reports according to the project charter, or at a minimum, weekly
Working proactively and cooperatively in a team environment to accomplish project deliverables within a defined schedule
Contributing to the management of the project goals and customer expectations
Notifying Project Manager of potential new business opportunities and project risks
This role is billable and the expectation is to be at least 75% billable after six months of onboarding

The Candidate:

Required skills/qualifications:

2-5 years of experience in fundraising, development, advancement, or advancement services/gift processing
Bachelor’s degree in Business Administration, Information Technology, or related field
Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, and/or online/webcast training
Excellent written and oral communication skills
Excellent presentation, training, and public speaking skills
Strong problem-solving and research skills
Demonstrating strong analytical and logical thinking skills
Self-starter with troubleshooting capabilities
Ability to work with cross-functional teams across global locations
Ability to work independently or as part of a team to accomplish assigned tasks
Ability to learn and adapt quickly to working with new technologies
Fluency in written and spoken English

Preferred skills/qualifications:

Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software
In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
Microsoft Certified: Power Platform PL-200
Microsoft Certified: Dynamics 365 Sales MB-210
Microsoft Certified: Marketing Functional Consultant MB-220
Knowledge of MS Dynamics HigherEd Accelerator
Master’s Degree in Business, Technology or related area
Experience working in both Agile and Waterfall delivery models
Previous experience with other software applications such as database and reporting programs
Proficient in Microsoft Office applications

Pay range is $64,000 - $79,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.