Senior Manager, Revenue Operations and Analytics

ACUE • Full-time • Remote (United States) • $90,000 - $120,000 / year • 1m ago

The Association of College and University Educators (ACUE) mission is to ensure student success through quality instruction. ACUE delivers the highest-quality courses, pathways, and certifications with quick-to-implement practices that make a significant impact on student success. Instructors certified in ACUE’s Effective Teaching Practice Framework are proven to boost persistence and completion for students, improve faculty confidence and engagement, and help institutions meet their strategic goals. Endorsed by the American Council on Education, ACUE’s online, cohort-based courses are delivered through institutional partnerships and open enrollment courses and are higher education’s only provider of nationally recognized teaching certifications.

Position Summary: Reporting to the Chief Revenue Officer, the Senior Manager of Revenue Operations and Analytics, you will be a key player in our revenue team, responsible for driving strategic initiatives and optimizing revenue operations. You will collaborate closely with the Marketing, Sales, and Customer Success teams to enhance ACUE’s market position and drive revenue growth.

Key Responsibilities:

Dashboard and Reporting: Interpret data and present actionable insights to support sales and marketing strategy development and execution.
Funnel Analysis and Optimization: Conduct analyses of the sales funnel and pipeline to identify gaps in velocity and lead management and implement strategies to improve conversion metrics.
Metric Documentation and Analysis: Document and analyze monthly marketing metrics to identify trends, gaps, and opportunities for optimization.
Strategic Collaboration: Work with the Head of Marketing and Chief Revenue Officer to prepare monthly and quarterly readout summaries and board decks, shaping go-forward strategies.
Sales and Customer Success Partnership: Collaborate with Sales and Customer Success leadership to track activities, improve growth metrics, and enhance average order value.
Lead Management: Meet weekly with the BDR team to ensure accurate lead flow, quality, transition, and velocity through the funnel.
Operations Coordination: Collaborate with the Operations team to optimize system configurations and support streamlined reporting.
Marketing Team Engagement: Participate in Marketing team meetings and strategy sessions to align data with new strategies and tactics.
Support AB Testing: Collaborate with marketing stakeholders to conduct rigorous testing of marketing tactics that support strategy optimization.
Salesforce Optimization: Support Salesforce development by understanding and communicating needs, developing user stories, testing solutions, and providing actionable feedback to support a best-in-class CRM instance.
Technical Stack Management: Oversee the technical stack and solutions used by the Revenue team, maintaining Salesforce pipeline management and ensuring clean, accurate forecast data.
Revenue Team Support: Provide research and administrative support to the Revenue team to facilitate strategic initiatives.

Skills and Experience:

Professional Experience: 5-10 in Sales operations and/or Analytics
Education: An undergraduate and/or graduate degree in Business, Accounting, Finance, or Analytics.
Salesforce CRM: Demonstrated experience and proficiency in CRM software (Salesforce experience strongly preferred) and sales analytics tools.
Analytical Skills: Demonstrated proficiency in Microsoft Excel to support analyses and business case development. Strong quantitative skills and the willingness to dig into data.
Revenue Operations Expertise: Experience in revenue operations and a track record of optimizing revenue strategies are preferred.
Business Acumen: Strong business and financial acumen, able to recommend, develop, and execute pricing models, strategic sales incentive structures, and territory plans.
Independent and Collaborative: Ability to work independently and thrive in a collaborative team environment.
Adaptability: Demonstrated ability to excel in an entrepreneurial, fast-paced, dynamic environment and comfortable navigating ambiguity.
Excellent written and verbal communication skills, with the ability to present insight to stakeholders at various levels.
Experience with Salesforce, Tableau, and other GTM tools.

In addition to the responsibilities listed in the job description, other duties may be assigned as necessary to meet operational needs. Why Join ACUE? If you are passionate about a mission-driven Edtech company, we encourage you to apply and join our dynamic team. ACUE is a dynamic and fast-growing company committed to enhancing teaching excellence in Higher Ed. If you are a strategic and analytical leader looking for an opportunity to make a difference in faculty development and student success, this is the role you have been waiting for. This role is pivotal in optimizing our go-to-market strategy and working cross-functionally to execute ACUE’s growth vision. Our benefits package includes:

Competitive medical benefits and company-paid dental and vision benefits
Tuition Reimbursement
21 days PTO
401k
FSA, HSA, and Dependent Child FSA options
Health Advocate Program
Employee Assistance Program
Adoption Assistance

Location: This position is remote.

Competitive Compensation Package: We provide a competitive compensation package, including a base salary between $90,000 and $120,000 , commensurate with experience and responsibilities.

About ACUE ACUE is an equal-opportunity employer. We value a diverse workforce and an inclusive culture. We believe that having a staff with diverse personal and professional backgrounds and lived experiences enhances our ability to meet our mission and creates an environment where all members of our community can thrive. We strongly encourage applications from people of color, immigrants, women, First-generation college graduates, persons with disabilities, members of the LGBTQ community, people with lived experience of poverty and/or racism, and people from underrepresented and historically marginalized groups.

How to Apply: When applying for this role, please upload resumes/CVs and a cover letter expressing your specific interest in this position and your qualifications. Applications must have a cover letter to be considered.